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Tech support is awful
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Tech support was awful
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I purchased when they first launched it in March 2017. received it in July 2017 and after 4 days with their tech support sent it back
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After over 8 hours with tech support, they still couldn't connect me with an Android phone (cell phone needed for the app activation), and Verizon Fios router (combo).
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After 2hrs, 45mins on the phone with Norton's tech support, they couldn't figure out why it wouldn't connect to the internet.
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I am now more than 22 hours on the phone with tech support, and still don't have all my connections working correctly
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Tech support was lost and had me cripple my
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Tech support was lost and had me cripple my
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This time I found another number for tech support and was told to return to place of purchase.
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NC is a bit tough to setup, but their tech support are very savvy and helped me through the initial hiccups
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I have spent an insane amount of time with tech support, including level 3 techs and supervisors who also were consulting with the engineering team to try to figure out a fix
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Tech Support from Norton was excellent with the trouble shooting but the product was defective
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VET YOUR NETWORK PASSWORD WITH NORTON / SYMANTEC TECH SUPPORT BEFORE
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Norton tech support was never able to get it working reliably.
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And again the tech support is awesome....2 month update....!!!
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The description only says it is available for the USA but they still allow you to ship it out...called tech support and of course got the details then.
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re-installed my old router (which I had originally installed many years ago with no tech support) and it was able to connect with no problem--took maybe 5 minutes.
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Tech support was awful
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I called tech-support who walked me through the exact same steps as the online knowledge bank
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Tech support is awful
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Now I am waiting (over 3 hours) for Tier 2 Tech support to call me with a solution
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Norton tech support actually did this to mine by instructing me to do a factory reset anyway after I warned them that I would lose my internet connection by doing so
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I had to spend almost 3 hours on the phone with tech support, just set it up because there was so few options
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I really liked it and the tech support was terrific which is why I gave it the ratings I did.
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I have spent hours on the phone with tech support.
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But I give Norton's tech support 5 stars
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Norton tech support also downloaded all of the software on my computers and made sure they were working properly
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n’t like.
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The one reason I have stayed away from Norton products since the 80`s still hampers them now
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n’t like.
