I have read about how great Novation's customer support is and how many people with this problem can get a free replacement from

love Novation

ABSOLUTELY LOVE THE NOVATION

I don't have experience with Live, but absolutely love the Novation V-Station & Bass Station VSTs

I attribute this to the other not so great thing Novation did: they ship this thing in the thinnest cheapest box I've seen for a keyboard, AND, Amazon didn't place it in a separate shipping box

It looks like the build quality of my particular unit was unusually poor, and that the firmware breaking velocity sensing of the keys is something Novation would definitely have corrected or replaced

If Novation's software improves, and especially if there's a new generation out, I'll consider Novation in my search

The Novation Launchkey 49 controller works flawlessly

Works as i expected

Novation support had long hold times, and the support agent that helped me was both rude and condescending to me as I was polite to him while trying to solve my issues

No midi tru or midi out puts buy other than that its great as a