Our family had everything on it, so I had to pay $1500 to a data recovery laboratory to rebuild it

Seagate customer service offered data recovery service for a ridiculous price

The data recovery is going to cost me around $1000 (aud).Avoid at all costs, this is the last seagate product I'll be buying.

and I need to contact data recovery

But Seagate does offer to charge the customer separately for data recovery services

The good news is that I did end up recovering my data, I just needed to put the original drive in an external drive enclosure, and then it took about a week for a data recovery utility to recover the data.

Data and replacement is two different departments, So replacement has nothing to do with our data, We need to contact the data recovery department to recover our data, cool

The Seagate data recovery service for this NAS is far too expensive as well

and if I wish to recover my data I now need to pay a data recovery company and get a letter of confirmation from them prior to the warranty being honoured, or send the drive direct to them for replacement (but no data recovery)

I am an experienced Hardware Repair technician and have done so much data recovery, that I know backing up and restoring to a failed computer drive, are better done with a direct connection

Here comes the fun part, I had to pay $500 for data recovery.

Under warranty, Seagate will replace the drive, but not the data (unless I pay for data recovery).

Interestingly enough, the options I choose from the automated phone system are for help with an existing data recovery case

The transfer times were fast by direct connecting the drive to my computer and the initial Time Machine back-up went as fast as when I set up my Western Digital 1TB drive.

Finally I tested with a disk drive speed test and confirmed as well as with the activity monitor that it wouldn't do over 1-

The quality of the picture is as beautiful as if I were playing the actual DVD

Works as per the ads, easy to set up and performs as expected.

Really disappointing as I had high hopes for this drive

I do not regret my decision as of yet.

this is basically like holding your data hostage as I'm sure if you sent it in they would be happy to sell you a drive to copy it to and charge you to copy it to

I'd access them and upload files remotely, as well as at home

n’t loose on it.

With the first failure I lost 2plus T of data that I can not replace

Transferred all my content over (right under 3TB worth [using the 3TB Seagate Central]) and even though it has a very slow r/w speed compared to most other drives I've used at least it actually worked as a backup drive.

I've rechecked everything on my network, everything is connecting at 1GBit per the router lights, and this is the only device on my network that is showing this poor R/W performance

Unfortunately, this device is S-L-O-W, as in REALLY SLOW

Transferred all my content over (right under 3TB worth [using the 3TB Seagate Central]) and even though it has a very slow r/w speed compared to most other drives I've used at least it actually worked as a backup drive.

I've rechecked everything on my network, everything is connecting at 1GBit per the router lights, and this is the only device on my network that is showing this poor R/W performance