Tech support has trouble understanding the issues at hand (several emails including snapshots of problems), let alone solve them, so they finally seem to ignore unresolved issues / open tickets- Amount of 'seats

***** Update: If you need tech support and the website is not really helping call the number I listed above

While some aspects are plug and play, getting set up as the administrator is challenging and the online the tech support has not helped at all, only led to hours of frustration

My user name was actually very easy to find once I talked to tech support

calling the tech support was worse

Catch-22.-FAQs do not apply to your problem or assist the consumer with said problem.-Website is confusing with much run around and very little intuition.-Tech support is not available on evenings or weekends (when else do most people set up their new computer hard drives??)-The annoying sample music, photos and videos provided (maybe to calm the user, I don't know) takes up enough space to want to delete it

calling the tech support was worse

Called tech support several times and found out a lot of things that should have been clearly explained in the nonexistent manual, or on the Seagate tech support website

Called tech support and listened to horrible :music: for an hour before giving up

Can't call because their tech support hours are very limited and they do not match with mine.

When I realize I need help, I dial the tech support line

Tried to get some help from Tech support, but they said since I could no longer connect to it, it just needed to be replaced.

After testing all my equipment and finding it all working perfectly, I created a tech support ticket

The tech support department at Seagate was terrific, they basically said that if I was looking for a FAST networkable file storage device, this was not it.

As of this writing I have made multiple calls to tech support, read forums, re-installed the dashboard and now on my 5th restore search.

Quite frankly if I have to spend any time with tech support for something that should just work, then I've clearly wasted my money, and time

Online tech support is an awkward experience

I had some questions for tech support and they were quick and knowledgeable in their responses.

Finally, in a second session with Seagate Technical Support, Jeff, a tech support person at Seagate, admitted to me that Seagate is aware that there is a software issue with Dashboard and Windows 7 64 bit OS.

I wanted to run btsync on the device, many similar devices with linux allow you to do that, but seagate central refuses to run anything except pre-installed soft, and tech support provides no help on how to bypass this restriction

I guess they don't want to offer tech support really

I feel I have a path to success and looking to walk through options with tech support, options they did not provide, but when I call tech support I hear they are in a department meeting.

Tech Support is not helping me

n’t loose on it.

With the first failure I lost 2plus T of data that I can not replace

whereas before the best I could achieve was ~10-13mb/s and sometimes worse

I had read numerous reviews panning the upload speed, and I experienced 1.5 MB/s, which was in line with what I expected (but agonizingly slow when you're putting up digital copies of movies at 1-2GB a pop)

Unfortunately, this device is S-L-O-W, as in REALLY SLOW

Transferred all my content over (right under 3TB worth [using the 3TB Seagate Central]) and even though it has a very slow r/w speed compared to most other drives I've used at least it actually worked as a backup drive.

I've rechecked everything on my network, everything is connecting at 1GBit per the router lights, and this is the only device on my network that is showing this poor R/W performance

n’t loose on it.

With the first failure I lost 2plus T of data that I can not replace