Onkyo support has been useless and now I have to pay to ship the unit back for repair

I really want to give it 5 stars but it was so frustrating to update the firmware that I was on the brink of returning it-mostly because the support you can find online is pretty bad

I think there may be limitations on dolby atmos being used it not recorded atIn all, better hdmi ports support up to 60hz at 4k resolutions, addition of dolby atmos sound mode(s) and to use dolby atmost out of the box, more sound output, wifi and Bluetooth built in, accueq replacing auddyssey almost negligible (I would still love to see audyssey over accueq but onkyo just didn't want to pay for licensing of audyssey but negligible since I explained both are almost same thing plus accueq was developed with dolby and onkyo so it might be better for the dolby atmos mode if used

I am extremely unhappy about the quality of the product, and the support I have received from Onkyo

Now on to the more important issue, they "according to Onkyo website and poor tech support" only have limited repair facilities, as an example if you live in San Fran, your closest repair is "billybobs tv repair on Edinger ave

Terrible product & customer technical support.