It seemed "cheaply" made - cheap plastic, weak buttons, etc. which was a turn off considering how much I paid for it

Pick one: rounded shape but tactile or rougher shape and smooth plastic

Too light weight and felt like cheap plastic.

The original handset has a funny soft plastic base and front panel that accumulates grime which cannot be easily removed

The phone itself feels cheap, from its cheap plastic outer shell to its buttons

Also it's made out of such cheap plastic it feels like it will break in your hand.

The original handset has a funny soft plastic base and front panel that accumulates grime which cannot be easily removed

From the website it looked like the handset could do a lot of cool things but when it came down to it the short battery life and what feels like cheap plastics earned this a return trip back to amazon.

It has a plastic feel but works phenomenally well

Made of cheap plastic

Sound quality is not good specially loudspeaker and built quality is like cheap flimsy plastic

and I want to cash in by switching this for a model that works as it should.

the hd2 handset works very well, and syncs well with the ooma device, as well as with the telo wireless adapter.

otherwise it would hit the garbage can as fast as you can say "goodby".

Works as it should.

In about 15-30 minutes, my contacts appeared on the HD2 handset, and they do work as they should

The call quality is just as good as with the original ooma handset - some others here have complained that the new-ish handset isn't really a quality call experience, but I believe this depends on where your telo device is in your home

The back is also scratched as if someone tried to reopen it after glueing it shut.

The phone looks good, feels good (as in size to hold in your hand while talking pervs)

Not ideal, but not as bad as I first thought.-The square pad in the middle which has directional buttons is extremely small, and it takes concentration to press the right button