Ooma HD2 Handset - 2024 report by Whydis

Ooma HD2 Handset

Color:Black  |  Style:HD2 Handset The Ooma HD2 Handset includes a color display and features like a smart phone including the ability to sync y...

Reviews by Features

Feature

(71 reviews)
Service

(70 reviews)
Price

(19 reviews)
Telo

(16 reviews)
Product

(46 reviews)
Money

(10 reviews)
Ooma

(56 reviews)
Reception

(16 reviews)
Unit

(18 reviews)
Phone

(208 reviews)
Quality

(186 reviews)
Handset

(133 reviews)
Shape

(21 reviews)
Plastic

(20 reviews)
Speaker

(27 reviews)
Interface

(18 reviews)
Button

(32 reviews)
Battery

(39 reviews)
Use

(21 reviews)
Connection

(21 reviews)
Time

(16 reviews)
Review

(18 reviews)
Feel

(14 reviews)
Press

(4 reviews)

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Reviews around feature (4.33 of 5)

  • If there are smart handset features in this phone, I never got to experience them.
  • I like the features of this phone, but I do not like the call quality
  • The phone has some fancy features, but it's better to buy an ordinary phone that works well.
  • We are using the HD2 and the second number feature as a contact phone for our non profit foundation
  • The back is also scratched as if someone tried to reopen it after glueing it shut.
  • Read remaining 71 reviews for feature

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Reviews around service (4.32 of 5)

  • I have been using Ooma for about four years and love the service.
  • Not ideal, but not as bad as I first thought.-The square pad in the middle which has directional buttons is extremely small, and it takes concentration to press the right button
  • I like the Ooma service, and the HD2 handset has quite a few high-tech features
  • I really wanted to like this phone, as I love my Ooma service, but this is junk
  • Looks like Ooma will be a good service if I can get the phone to work
  • Read remaining 70 reviews for service

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Reviews around price (4.10 of 5)

  • Not worth the price.
  • The price of the equipment is reasonable but completely worth it.
  • Above and beyond the HD2, I love the Ooma service, they are very progressive and offer a great service for an excellent price...
  • The price on these isn't too bad on Amazon
  • The price of service is awesome and the community lists for call blocking is excellent
  • Read remaining 19 reviews for price

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Reviews around telo (3.92 of 5)

  • I've had a Telo for about 5 years now, and when the battery died in my old handset I was finally tempted to upgrade to the HD2.
  • Very nice product will recommend the Ooma Telo to anyone.
  • And the Telo has its problems too
  • Really like the dedicated handsets to compliment our Ooma Telo.
  • I went back and forth for a while as to whether or not I should buy this handset to complement my Ooma Telo
  • Read remaining 16 reviews for telo

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Reviews around product (3.89 of 5)

  • Though I am extremely happy with the Ooma service, this is a very poor product, and if I can figure out a way to downgrade the firmware I will be going back to the HD1.
  • Thanks Ooma for making such a great product and Amazon for selling them.
  • I'd recommend this product, but the speaker phone isn't the best
  • Very nice product will recommend the Ooma Telo to anyone.
  • but I don't know what to do, I hate to pay again for the worthless product like this!
  • Read remaining 46 reviews for product

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Reviews around money (3.86 of 5)

  • I told her that would be throwing good money after bad, and that instead I'd just write a review of the unit, warning others away
  • In my opinion I would not buy it or waste my money until they can make adequate changes to the handset.
  • Ooma, please - I want my money back plus $10,000 compensatory damages for mental anguish
  • Read remaining 10 reviews for money

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Reviews around ooma (3.73 of 5)

  • The Ooma HD2 Handset works just fine, but it has a very cheap look and feel to it.
  • The HD2 Handset is OK, but ooma didn't make the old handset compatible with the new one
  • On another rant--Ooma does NOT allow more than 4 handsets in my home
  • Ooma's handset did the trick, plus when used with the Ooma Bluetooth adapter all my phones ring my HD2.
  • Love the handset, but would like to get Ooma to work with my Amazon Alexa unit.
  • Read remaining 56 reviews for ooma

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Reviews around reception (3.61 of 5)

  • Connected easily and has good reception and voice clarity
  • Actually, I get better reception on this than on my cell phone in our house.
  • Seem to have good range too, as the Telo is in one far corner of our house on the first floor and we get good reception everywhere in the house, even out and about in the yard.
  • Reception is good and saving a lot that was going to AT&T😊
  • has problem with charging and locking up, reception is poor, complaints received from callers.
  • Read remaining 16 reviews for reception

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Reviews around unit (3.55 of 5)

  • Ooma service is wonderful and I highly recommend it and the Telo base unit
  • The unit is well built and well-designed, easy to set up, and the sound is impressively crystal clear.
  • The unit drains the batteries within 12 hours just being on standby with the display off / or after 1 hour of talking
  • Not ideal, but not as bad as I first thought.-The square pad in the middle which has directional buttons is extremely small, and it takes concentration to press the right button
  • Unit worked OK until user inserted batteries incorrectly.
  • Read remaining 18 reviews for unit

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Reviews around phone (3.03 of 5)

  • A great cordless phone and Ooma service has been great.
  • The ooma service is great, but the phone is plain awful
  • Most phones you dial the number and click the green phone to make the connection
  • The service from Ooma has been fine, but the HD2 is a poorly designed phone, with just as bad software to accompany it
  • Good as a backup or trouble shooting phone for the Ooma system
  • Read remaining 208 reviews for phone

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Reviews around quality (2.87 of 5)

  • I am having very poor sound quality and would like to return the units but no longer have the boxes or packaging
  • This extra phone has a lot of features and the sound quality is great.
  • Sound quality in my Panasonic home phone set was way better than in this Handset
  • I am having very poor sound quality and would like to return the units but no longer have the boxes or packaging
  • I connected a cordless phone to the Ooma base unit and its sound quality is also very good
  • Read remaining 186 reviews for quality

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Reviews around handset (2.83 of 5)

  • This handset is a huge improvement over the original Ooma handset
  • Overall, I do not like this Handset, I am returning it .
  • As much as I like the overall OOMA service (5 stars), this handset is clumsy at best
  • The HD2 is not a great handset, but for the price it is OK
  • Overall, I like the Ooma HD2 handset, and would recommend it to you if it meets your needs.
  • Read remaining 133 reviews for handset

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Reviews around shape (2.63 of 5)

  • In about 15-30 minutes, my contacts appeared on the HD2 handset, and they do work as they should
  • The call quality is just as good as with the original ooma handset - some others here have complained that the new-ish handset isn't really a quality call experience, but I believe this depends on where your telo device is in your home
  • Clumsy shape, hard to hold and headset wont stand on end (rounded)
  • It is a weird shaped phone and is missing an" ease of use"
  • The keys and buttons are large enough for someone like me with large hands, but the shape and slipperiness of the phone makes it hard to use
  • Read remaining 21 reviews for shape

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Reviews around plastic (2.58 of 5)

  • The phone itself feels cheap, from its cheap plastic outer shell to its buttons
  • Sound quality is not good specially loudspeaker and built quality is like cheap flimsy plastic
  • It seemed "cheaply" made - cheap plastic, weak buttons, etc. which was a turn off considering how much I paid for it
  • The call quality is just as good as with the original ooma handset - some others here have complained that the new-ish handset isn't really a quality call experience, but I believe this depends on where your telo device is in your home
  • the hd2 handset works very well, and syncs well with the ooma device, as well as with the telo wireless adapter.
  • Read remaining 20 reviews for plastic

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Reviews around speaker (2.34 of 5)

  • the hd2 handset works very well, and syncs well with the ooma device, as well as with the telo wireless adapter.
  • Speaker is useless since the phone cannot be stood up on its bottom
  • Does not stay in sync with TELO, speaker useless, but even worse is the customer support.
  • Also, the speaker phone feature is useless, not because the speaker is bad, but because it is not possible to stand the phone up on it's own.
  • The phone itself is pretty good, holds a charge all day and the call quality is good, the speaker seems to work fine
  • Read remaining 27 reviews for speaker

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Reviews around interface (2.33 of 5)

  • It has a clunky user interface (you have to dig through menus to find the mute button) and does not really act as a 2-line phone
  • The speakerphone was so-so, the interface to get into settings or the phone book was pretty much worthless, and the range was fine
  • Bad quality phone, horrible interface that makes it difficult to place a call
  • and I want to cash in by switching this for a model that works as it should.
  • the hd2 handset works very well, and syncs well with the ooma device, as well as with the telo wireless adapter.
  • Read remaining 18 reviews for interface

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Reviews around button (2.21 of 5)

  • Works as advertised, redial and speaker buttons are a little awkward for my hand.
  • My old Panasonic had a hard button that made it one press easy.-Very expensive
  • My only complaint is that the buttons (especially the "directional up-down-right-left button) are too small and the menu system is a little awkward.
  • The buttons and toggle are very difficult to navigate with; the multi button offering only a very narrow band to get it right and move in one of four directions
  • The number one problem was the sound quality, number two problem was the small handset and small buttons and found it very confusing and difficult to work out the different functions
  • Read remaining 32 reviews for button

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Reviews around battery (2.19 of 5)

  • The call quality is just as good as with the original ooma handset - some others here have complained that the new-ish handset isn't really a quality call experience, but I believe this depends on where your telo device is in your home
  • The other problem I have had with two phones is with a new battery, the batteries will overheat and leak and that screws up the phone
  • I couldn't bring myself to go through the hassle of returning the whole thing because of bad batteries
  • I love the features, dual lines, ease of use and excellent battery life.
  • The handset if bigger than some but uses two rechargeable AA batteries, so you don't have to hunt for some weird battery if you have to replace them.
  • Read remaining 39 reviews for battery

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Reviews around use (2.16 of 5)

  • We purchased the Ooma base system and the two of these handsets enhance the use of that system
  • I must say that the Ooma service and call quality is excellent but this phone that whoever makes for them is the worst phone I have ever used.
  • IT has the clearest speaker phone that i have ever used
  • This is the worst system I have ever used and I can't think of anything good to say about it.
  • I've used Ooma handsets before, however, this model has worked inconsistently since I got it about months ago
  • Read remaining 21 reviews for use

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Reviews around connection (2.11 of 5)

  • The first time, the phonescreen said it had lost the connection to the base
  • I originally purchased Ooma service because I worked from home often and needed a reliable connection for long conference calls (not a cell phone)
  • The volume is entirely too low and I can call the same person on my cell and get a much better connection
  • The charger didn't seem to make a solid connection to charge the battery, so I think it would be likely to get knocked loose and lose its charge accidentally (which can be a problem on the old model too, but at least there is a blue light that shines when it is connected).One feature I would
  • It has much better voice quality and blue tooth connection is excellent
  • Read remaining 21 reviews for connection

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Reviews around time (1.88 of 5)

  • The ring is like an Up, Down, R, L control key and my fat fingers have a hard time hitting it right
  • I called Ooma support this time, and was told that the phone might have been refurbished, and then was told that it was because I purchased it from a 3rd party seller...
  • Each time, the reps were very knowledgeable (meaning they're not reliant on scripts, but actually know things), capable... and everything just worked
  • Also the time on the phone was off because of day light savings and it never adjusted to the correct time
  • The call quality is better on normal DECT 6.0 phones plugged into the ooma.- The keys are horrible on this phone - half the time they don't work and you have to remove the batteries to get them to work.- Like an idiot I bought 4 at once and they all have issues that annoy me very
  • Read remaining 16 reviews for time

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Reviews around review (1.75 of 5)

  • I bought the phone as a package with the Telo which had very good reviews
  • The phone did have outstanding reviews from folks who use it however, which lead us to make the purchase.
  • and wow, this company sure lives up to all those great reviews.
  • I can always send them back if they are as bad as the reviews
  • OK, I admit it, I ignored all the negative reviews of this handset because I really wanted a nice smooth and simple Ooma set-up with all the features
  • Read remaining 18 reviews for review

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Reviews around feel (1.58 of 5)

  • I don't especially like the feel when pressing the buttons
  • The feel of pressing the keys down doesn't feel quite right
  • The buttons have a cheap, almost kid's toy feel to them.
  • The color display shows up well and the actual phone has a good feel to it.
  • The feel of the phone is great
  • Read remaining 14 reviews for feel

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Reviews around press (1.00 of 5)

  • Finally, the only other issue I've noted is pressing the speaker phone button on the HD2 locks it up (or at least while accessing voicemail).
  • I don't especially like the feel when pressing the buttons
  • I have disconnected calls often by holding the handset too close to my face...it ends up pressing the call button and hanging up the phone.
  • I made several attempts to press the key as lightly as possible, but could not eliminate the clicking noises of my finger pressing the key from the recording

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More about Ooma HD2 Handset

  • Color:Black  |  Style:HD2 Handset The Ooma HD2 Handset includes a color display and features like a smart phone including the ability to sync your phonebook with Yahoo and Google, and display the Facebook picture of callers
  • Now you can have all that Ooma offers in one convenient place--the palm of your hand
  • (Requires Ooma Telo) Features One-touch voicemail access - Check messages from anywhere in your house
  • Online phonebook - Download Facebook profile pictures and your online contacts from Yahoo, Google, Facebook and LinkedIn
  • Intercom - Use the intercom to talk between handsets and transfer calls
  • Also doubles as a baby monitor
  • Call log - View all incoming calls, outgoing calls, numbers and duration of calls
  • HD Voice - Ooma HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call (yes, that includes your landline.) When you and the other caller use an Ooma handset, or any HD compatible phone, your voice will sound more natural than ever
  • Why suffer the inferior quality of standard definition calls when you can upgrade to HD? Add Ooma Premier service and get - Instant Second Line, Do not disturb, Send to voicemail, Personal Number, Private Voicemail, and Call Screening