After a lengthy hold time (with very garbled music, which doesn't speak well for their commitment to good quality audio for calls!), I was connected with someone who performed a line test and told me I had more than adequate internet service, but that she would have to escalate the call to a higher level tech who would call me back in the next few days

We went through a family hard time, some relatives or friends that we don't talk with day to day couldn't reach us

) Reliability is poor and it fails in weird ways at bad times.

One negative: every time you contact customer service, they try to get you to buy their Premier service for $9.99 a month.

This resulted in me thinking that the person on the other end was interrupting me all the time, and vice versa

I cringe every time I get a "bargain flyer" from AT&T.

Several times I have experienced a glitch where the Ooma stops working (no dial tone, no calls will go out or come in) and a reboot is required.

Transfer old number $ 40 one time fee

When the time expired I wasn't billed for prime and wasn't harassed to upgrade to prime.

I tested through NOMOROBO website multiple times and according to them my phone is not protected even though it is suppose to be.

The central station would try multiple times to understand the transmission and finally hang up forcing the alarm to call again and retry the transmission.

I contacted Ooma many times but it never improved

Hopefully it worked this time

Then, I read so many accounts of people having a hard time cancelling if they chose to get their phone service from another source.

, I thought the line was dead the first few times I picked it up.

I gave it a last ditch effort and called one more time, this time immediately resorting to yelling and belittling the

Ooma is a one-time purchase (very affordable and paying for itself in several months)

My time is too precious to spend it trying to convince people who are reading a script that they need to give me my money back

Installing it was easy, getting the phone number was a breeze, porting your old phone number to Ooma can take time, patience is required.

So, all-in-all a frustrating, time wasting few months

Other times it seems to work fine

That time spent is well worth it

The few times I've had a problem with phone calls the internet was intermittent

Other than that, our Telo has been working flawlessly the whole time.

Spent years giving people a hard time about still having home phones, then needed one due to ATT deteriorating reception and working from home.

My transfer is taking its sweet time but that could well be the T-mobile MVNO I was using.

Don't waste your time or money if you use a Mac

I would never go back to crappy quality, overpriced time warner phone service again

One-time $40 fee for line porting is well worth it.

Setup was a breeze, and the one time I called them for a question the operator was helpful and friendly

So, all-in-all a frustrating, time wasting few months

MUCH better than Time Warner's $25 + taxes and fees.

Long time satisfied Ooma customer!

People had a hard time hearing me no matter what, and I heard random noises coming from the other line as well

To disconnect service you must waste your time calling them, waiting for the next available "service" person then attempt to convince them you really do want to discontinue service

I've wasted enough time with this idiots.

They then told me that hughesnet customers had a difficult time using Ooma.

I've wasted enough time with this idiots.

Each time, I was assured everything was good, the port-out was approved, and would be completed within 24 hours

I've called three freaking times about this!

Both times customer support argued that I made the changes and consented to the upgrade.

Many times I am at work, and with the call forwarded to my phone, I would like to add it to the personal blacklist from there instead of having to login through the web browser

I've have to call Ooma support MANY times about this

Sound as good as our T-Mo @Home service and it is only about $6 in telecom fees.

Voice quality is excellent; other end doesn't even suspect I

well i really like the 5$ phone bill ease of use ? took 7 days to port the number at a cost of 47$ all these added costs are not to my liking