It's got everything we need to make it possible for a very old very deaf person to use the phone, including an extra handset that can be put wherever they usually sit

I have read the manual until I am seething with irritation over the money spent and the fact that this is supposed to be a phone for persons hard of hearing

Volume cannot be turned up that high for a hearing impaired person

after putting in all my numbers in the directory, the most important number would not dial the person I needed to contact, the operator would say the circuit was busy and try again later--it never called the number,

We might need to order a phone for a deaf person next time.