The last remark I got was to do a hard reset with

Customer support recommended that I do a hard reset

Contacted the company who told me to do a hard reset which may solve the problem.

I heard back from a customer support rep within a few hours after trying a their suggestion of a hard reset (didn't work), they offered me the choice of my money back or a free replacement pair.

Notified Phaiser who requested I troubleshoot with a hard reset which did not work

I tried different music platforms too and a hard reset that customer service told me to do, but to no avail.

After cursory technical support to rectify the issue with a hard reset, warranty services sent me a new one.

I was sent a very personal email and helpful e-mail asking if everything

I was sent a very personal email and helpful e-mail asking if everything

n’t have that problem with these headphones at all