Sure, the other reviewers talk about how bad Intuit support is, but part of the blame must fall on Amazon for selling a downloadable product, then requiring me to call the software company to fully activate it

The product itself is great - except the new "Scheduled Reports" feature will NOT work (it keeps thinking my PC is running with high User Account Control settings, no matter how many times I switch them to their lowest setting) - I spent THREE HOURS on the phone with Intuit Support (in India), and got absolutely nowhere

Why do I have to call Intuit support and ask them to generate a 'product key' for the payroll module, which was supposed to be included with my purchase

We then contacted Intuit support and informed them that existing customers were being punished rather than rewarded

We then contacted Intuit support and informed them that existing customers were being punished rather than rewarded