When I called them to just cancel the tech support and cloud backup features I was told they cannot cancel a portion of it, that they would have to cancel the entire subscription and I would have to buy a new install disk

I had to call for tech support just to figure out how to add various credit card payments that were very easy to add in the previous version

So I had to pay an additional $100 fee to add their tech support and cloud backup service

I was told that everyone who purchases the software has to pay and additional $150.00 for tech support.