The customer support people are very friendly and helpful, once they understand what you are trying to do.

They charge for everything - have horrible customer support - and aren't the best at standing behind their products.

Figure on an hour once a year with customer support to get the automatic renewal charge refunded and get Payroll activated with the newly Purchased Payroll.

This year I was pleasantly surprised to find that after ordering and installing the software from Amazon, I was able link to it to my existing payroll account upon installation which has always required a call to customer support in the past

Also, don't waste your time with their "Customer Support", unless you enjoy talking to some barely-trained slave laborer in India who is reading responses off of a sheet and has a very low comprehension of the English language