Good response from tech support but the time difference is painful

And if you need tech support for a balky computer they are fantastic.

I emailed tech support for one of the cameras and they repsonded quickly and gave me all the info I

Very little customer support from seller you could tell it was an over seas tech support where they do not communicate properly

I have had to interact with tech support on a couple occasions one, because I failed to check the FAQ, the other for a non support related request and then for my failed NVR.

This company needs a US-based tech support team

I bumped it up to 2 stars since tech support always replied within 24 hours, and due to my expectation that it would work decent in a better lit area

FYI, for what it is worth this company's customer service and tech support is based out of Hong Kong China so when you contact them you are dealing with people in Hong Kong

Tech support / Documentation - I initially had some trouble with setting up email motion notification

Also, I also never got a call from tech support although I've been trying for a week - it was only through FB that I got any attention.

but I hope you won't run into anything requiring accurate, timely tech support!Just got contacted by Reolink support via their FB page and they offered the "Super Password" option (and download) to resetting the admin password, but it only works on PCs and not on Macs.

Their tech support was worth it all by itself

I searched reviews and found that competitors mostly had bad reviews for tech support but ReoLink had really good reviews for support.

It seems email is the only way to get to their tech support which is in a different time zone

Very inconvenient for tech support and moving forward, I wasnt going to sign up for this kind of runaround on a technical system of this type.

n’t work on a system sold in 2018.

n’t work on a system sold in 2018.