I almost sent it back because of them until one of them gave me the phone number for Roku which helped me.

That phone number is no longer valid (per message).

It needs your phone number to set up a Roku account

I tried to contact the Support Services phone # that Amazon provides but the phone number is not working

If your phone number is published somewhere, I am taking a Donald Trump

Thought I should be able to return, but Amazon only offers phone number to call for help.

Except for arriving in a brown box instead of a retail box, and having an annoying "B Stock" sticker on the back that was hard to get off, I have no complaints with the refurb unit