I spent an hour on the phone waiting for technical support only to be told by the person who answered the phone that he would open up a tech support number for me

I just learned from Roxio Tech Support (apparently now Corel) that the split function is limited to two hour recordings.

I tried to involve Roxio tech support to help me solve the problem, but their tech support is horrible

Corel won't talk to you on the phone unless you pay $10 for tech support.

Thanks tech support

It was not easy to get thru to their tech support.

Did not work, tech support Is utterly useless.

I contacted Tech Support and they sent me a link

If you choose the option for tech support you wind up in a dead end and can't get any help

The program won't load - "tech support" - if you can call them that - had me jumping through hoops, disabling almost everything on the computer

Tech support for this product was very profession and quick on solving this problem

Tech support asked me stupid question like is the yellow cable connected to the yellow port

Really poor product, really poor tech support.

Plus it started to come up on the screen and it stop loading, called Tech support tried a few things with them it would not work

Two days later, in response to my query about live help, I was told to subscribe to an advanced tech support where I was guaranteed to get a response in 6 hours or less.

Now Roxio's tech support is the stuff of scary urban legends, so I opted to try for a hail mary play and went to their website

I have never experiencced tech support this bad and that's saying a lot.

Tech Support was not helpful.

When I went to the final step to 'burn' the recording to a computer format, it captured only 35 minutes of the entire VHS!I contacted Roxio tech support and was informed I would have to have a 'support code' within the first 14 days of purchase or have to pay for tech support.

Did not work, tech support Is utterly useless.

I contacted tech support by email and they got back to me early the next day with detailed instructions for fixing my system and patching the software - and it worked

I have submitted a tech support

So if you want tech support, don’t buy this software

Tech support is thru emails not on the telephone.

I have never experiencced tech support this bad and that's saying a lot.

They only offer tech support through email and are slow to respond.

Really poor product, really poor tech support.

tech support was helpful but hard to use

After six days of fruitless email communication, and despite the fact that I pointed out the DirectX 9 problem to them, Roxio tech support ended up telling me that something was wrong with my Windows installation and that I should contract Microsoft for support

Tech support offered little help

Did not work, tech support Is utterly useless.

Called tech support, no help

Opened a ticket with tech support , but decided not to wait on them

I tried to involve Roxio tech support to help me solve the problem, but their tech support is horrible

and then he informed me that a work order had been opened and a tech support rep would be sending me a product key soon

I could not see the "record" button nor the meter as they were below my screen viewing area, so I had to call tech support

I am especially impressed by the speed and quality of the tech support, though!UPDATE: Support contacted me to explained the simple menus complaint:"Easy VHS to DVD

I emailed Roxio tech support and got a reply overnight (they must work out of Europe), with a laundry list of things to check and reconnect

Contacted tech support.

Seriously, if you're thinking about buying this product, first trying calling their tech support

That’s when I tried to get tech support unsuccessfully

Roxio's tech support is non existent

Tech support is non-existent if you need help.

Tech support was an endless stream of UNuseful support.

Finally 2 hours later I get an email from a tech support rep asking me for a copy of my invoice so that he can verify that I had a legal copy of the software and that he would then send me my product key

I only encountered one Tech Support person who actually answered my questions, the rest sent answers that sounded like an automated response system that had picked out a few keywords and responded with "answers" that did not match my questions

Tech support was responsive, but it was obvious they were providing "stock" answers to my issue.

Working with tech support for several weeks and still waiting for resolution.

They told me to call Amazon for tech support

Don't count on their tech support site.

I contacted their tech support on 11/23/13 with a question about use.

Do NOT try tech support.

The video VHS C adapter worked exactly as advertised and without problems.

Because of this, I find I prefer to burn DVD’s of compiled videos using another software

It recommends using S-

As for using this product, I couldn't get the S-Video connection to work, but I don't know if that is the fault of Roxio or my VCR

Its helping out, with my tapes thank u

Wasted several of our dual layer dvd+r's when it froze after writing a few percent to the dvd.