When I recently tried to use this unit again the DVD player had failed and I purchased ROXIO so I could go directly from VHS C (with an adapter) to my computer where I could backup.

The enclosed key code cdrom was not to the code on the enclosed cd envelope and therefore the unit was worthless

Albeit not all buyers have had this exact trouble, but the number of various troubles listed in reviews, suggest a higher than normal number of inferior units on the shelves.

There customer service response was slow and then once I received a new product key and download from the internet the unit itself was bad.

Its helping out, with my tapes thank u