The tech support is almost non-existent, the instructions are incomplete and they refuse to return the purchase price.

After hours of trying and numerous sessions with Roxio tech support, I was unable to get Roxio Easy VHS to DVD for Mac to work on my Mac.

I couldn't even buy a USD$19.00 special tech support event because the new Roxio/Corel site didn't recognize my email and pw; unbelievable

Roxio tech support contacted me, and asked me to download their latest updates - the 6-year old software I have previously mentioned

I have following every instruction given to me by tech support and in the instruction booklet

I emailed Roxio's Tech Support.

It was stated in the email from ROXIO tech support, that the web page was out of date and would now be updated

The tech support is non-existant and the web site is not useful

What's the purpose of tech support then?!!!

I had no difficulty using this product, my only complaint would be with the poor quality of the DVD which I suspect is associated more with the original quality of the tape and the Composite video connector that was used as there was no S video connector as preferred.