The PRO version is great and everything works like it should right out of the box, do not think this was user error.

I am a teacher with limited resources and this product has NEVER given me a problem (Other than user error if I put the paper in and it's not straight - then it struggles a tad bit)

I feed it the proper way (cut side up, closed side to the machine) and try to feed it the pouch in the middle, but either there is too much room for user error or the laminator tends to pull the pouch too much one way or the other, left or right, causing it to wrinkle on the edge

Only downside is that it totally burned and ruined a ticket that I was laminating on the lowest setting, which I don't know if it was user error or if it was too warm or what!