Certainly not seagate tech support.

And the kicker is that tech support then told me that if I'm streaming to more than one device the battery life goes down even further!

Tech support determined it must be a bad wifi (NOT!) chip or other hardware issue and sent me a replacement drive

Tech support said the wifi built in is the bare bones, so do not expect router speed

The interface takes a bit of getting used to and the video I watched on the Seagate Tech Support website did help tremendously at this point

I bought it on the spot, then called Amazon tech support and went through the same routine again

After two separate lengthy tech support sessions, it still wouldn't work

There is just one problem I had with setup, maybe the tech support or other user did not have this issue

There is just one problem I had with setup, maybe the tech support or other user did not have this issue

Tech support was ok until I asked the itunes question, then no response

After two separate lengthy tech support sessions, it still wouldn't work

I resorted to visiting the Seagate Tech Support page where they had a 6 minute video on using the hard disk.

Well, tech support told me, "There is no external solution to this problem

The Seagate site has made it as difficult as it can be to contact them for tech support

I need to talk their tech support.

I did speak to tech support and of course there were the usual emails, going over the same ground, because no one could be bothered to look back at the history

I talked to a tech support rep today and he agreed that these are good areas for their next firmware upgrades.

I was told by tech support this is a problem

After waiting on hold FOR ALMOST AN HOUR for a tech support person to answer, their last solution was to run SeaTools and diagnose the drive

The expectation that, along with the purchase of a simple hard drive coupled with what should be a simple wifi transmitter, I will necessarily have to spend minutes or hours performing deep searches of the Seagate site, deconstructing hysterical rants on user sites to sort out what failures might be present or several torturous days of back-and-forth with tech support that will require multiple presentations of the problem, multiple irrelevant responses, various attempts at forced escalation and, ultimately a low likelihood of a solution (or a recommendation that I change the way I do five other tasks in order to make this one, seemingly simple, product work

An hour-plus telephone conversation with tech support left a less than favorable impression.

I called tech support and they gave me some song and dance about bit rates could affect the battery

Then great tech support from my UniFi AP vendor via email and we figured out that to have the wireless plus working with the UniFi AP, you will need to fixed the radio frequency

I made a last try to call tech support to see if they had heard of my problem.