The company is so successful, I can't believe they are too cheap to hire tech support on weekends - just shows total disregard for their customers.

That's ridiculous for people who work and don't have the time during a busy workday to call Sonos tech support.

I needed the company tech support team to help me.

Then you'll call their tech support, wait 30min, spend another 30min with the guy fixing it.

So, another call to tech support

Tech support has all kinds of solutions that haven’t worked and I’m too busy for this

The speakers are fine, but tech support is HORRIBLE

If you have a more complex WiFi topology in your home, be prepared for some time on the phone with tech support, but they are very helpful.

I have a play one that shows up as a play base and will not integrate.... the tech support number is no longer is service....

The process is not clearly defined and tech support is only available on weekdays

, Sonos tech support is great, Sonos app is by far the worst and made setting up the Play:1 by far the most difficult smart product to set up out of the 30

After spending half a weekend trying to set up the Play:1, I finally was able to get in touch with Sonos tech support.

For all the subsequent problems I was having, the Tech Support folks #2 and #3 got me through them

and I have to call tech support to figure out what's wrong.

The speakers are fine, but tech support is HORRIBLE

Tech support has not yet offered a solution, and I'm currently stuck with a 500$ setup that is unable to play music without losing its connection

Sonos tech support suggested that there may be some wireless interference, and I should try to move the speakers around the house and see if things improve

Called tech support

I’ve spent 4+ hours today reading and re-reading the tech support forums, etc., and still can’t get the speaker to connect

Tech support wants me to call them and troubleshoot via my PC.I have a hard time stomaching a company that wants you to do work to get their products to function properly

Tech support call ended with

Tech support also gave incorrect information

Called Sonos tech support

I’ve been passed between tech-support and was finally told their system was down, which I think is French for nobody knows how to fix this thing

But based on my very, very limited sample size, at least 67% of their Tech Support people are excellent! :-)

Ended my tech support call

They deserve at least 11 out of 10 (!) for their support.(Embarrassingly for SONOS , though, the first Tech Support person I spoke to didn't know his own software, insisting that one of the problems I was having was due to my

The error reporting and trouble shooting in the app could use improvement, but their tech support is responsive.

And of course, their tech support center has been “closed” for

easy to set up, great sound, and excellent tech support

After spending HOURS of working with the alexa app, the songs app, rebooting wifi, router, chatting with tech support, talking with tech support, etc

easy to set up, great sound, and excellent tech support

They speak English as their first language (unlike Netgear tech support), and are friendly and helpful

n’t see that it’s improved in any way (and it’s very buggy)

It doens’t support AirPlay and there are no plans to add support for it.

Since then my speakers (1 play 5, 2 play 3’s, and 4 play 1’s) have been hit and miss

These little Play 1’s pack a punch with high quality sound and simple setup.

Old classic rock, R&B, Jazz and Gospel, sound as if you were at a live performance

n’t see that it’s improved in any way (and it’s very buggy)

It doens’t support AirPlay and there are no plans to add support for it.