I have just stopped using it, and this is the third Sony to behave in this manner, each one a different model number.

Not good Sony!

I purchased with a 65 inch 4K Smart 3D Sony TV and they work together wonderfully.

This is the third one of the sony Blu-ray players that have failed the same way

Sony is the best

Another great Sony product

Sony got this right.

Sony should be ashamed of still shipping with this known defect.

Too bad Sony has not found a fix for the issue or has at least acknowledge it.

The Sony support website has numerous postings of people with the same issue who do not appear to have solved this problem

Awesome Sony blue-ray player

I bought nice 4K Sony TV, therefore I just had to have this 3D Blu-ray player.

This is a decent Sony blueray player

For a DVD player and being a Sony this DVD player sucks.... I bought this and giving me problems, and I want to throw it against the wall

The quality of the blu ray movies are outstanding ( Sony, after all, developed blu

Will update review if Sony fixes the problem, but I can;t recommend in good conscience with such a glaring default.

Sony's reputation has been severely ruined in my mind

very disappointing as i am a solid sony fan

This is a good sony product but their refrigerators stunk and give sony a bad name

It is not clear to me why either Sony or Amazon are unable to provide a workable solution especially when Sony advertises on the box that this is the "Ultimate Streaming Entertainment" for Amazon Instant Video.

After receiving FOUR (4) defective players, SONY only offered a 70% refund

Sony will not address the issue as they say they warranty only the hardware, not the software

Sony failed me with this product.

Sony is far superior to Samsung

KUDOS to Amazon - and shame on you, Sony!

Another good Sony product.

This Sony is fantastic and because I got the 2014 model the price was exceptionally reasonable.

good price for a nice sony blueray.

I have an older 60Hz LED SONY TV the upscaling made a difference in playing DVD's

I'm so glad Sony still has great industrial designers making their products.— SOFTWARE —I haven't fully explored the

Unfortunately, sony could not fix the problem and I was out of the amazon "window" to get it replaced

Just wish Sony would fix the bug...at least I think it's a bug.