We ended up using it one more time and it did not work did not connect to the internet at all and sony customer service never offer me a solution they never replace, upgrade or return our money so do not buy SONY products at all they have a terrible customer service everything happened since march and event the lady at customer service Offended me by saying i wanted a brand new and different model free of charge and also that it was fair and deserve to be in this situation

Unbelievable customer service!

I've been a loyal customer for over 10 years and this was the first time calling support where I couldn't talk to someone who speaks English

So disappointed in Sony.. you have definitely made some unhappy customers with that play!!

Sony used to be known for quality and good customer service.

You've lost a customer for life.

The inability of this S6500 to stream movies and the incredibly inept customer service are indications that Sony is quickly eroding itself from its once lofty position of a maker of quality products.

But BD-R and DVD-R work fine