Perhaps I got a defective unit but spent a few hours trying to troubleshoot the

When I asked the support specialist how the reseller would know a good unit from a bad unit (since they clearly sent me a bad unit), I was told that "They should be aware of this".Rather than take the risk of wasting more time and money on the reseller sending me a bad unit

If you just want to run 2 to 3 monitors at below average resolution and refresh rate this unit will work.

I contacted the seller from Amazon so we will see what happens if I just got a bad unit.

When I asked the support specialist how the reseller would know a good unit from a bad unit (since they clearly sent me a bad unit), I was told that "They should be aware of this".Rather than take the risk of wasting more time and money on the reseller sending me a bad unit

All in all, if StarTech doesn't offer to send you a replacement on the spot, and you don't want to spend the money shipping the unit back to a reseller just to get another defective unit, you'd be better off cutting your losses and purchase a different product after sending this one back for a refund.

StarTech does not seem to have a defined policy on how to handle defective units - when I contacted StarTech support over live chat, instead of being offered a replacement then and there like one user in the reviews, I was directed to send the unit back to the reseller on Amazon, and request a replacement from them