, they sent back another email saying the RMA was declined, without giving any reason at all.

So weeks have passed, it still doesn't work, they have declined an RMA without a reason, they won't talk with me, and I can't find a way to call them.

When that didn't work (the jack is DEAD), they put me through the most ridiculous RMA process I have yet encountered

Once I did this, they declined my rma, stating: "We are so sorry to inform you that your RMA request has been declined and the RMA number will be void from our system

I never had an issue again with the device not being enabled after powering on the system and my mic volume has continued to work as

I'm confused as to why something at this price range has such an unadjustable headband and such a small one