Can't even get a basic question answered and there is no reasonable way to contact Synology support

I've had some drive failures, and a few issues that I couldn't figure out myself, and Synology support was also helpful in those cases.

, I contact Synology support and nothing could be done

The few items that I did have questions on I simply called Synology support and spoke to their helpdesk fairly quickly

Synology support team could not fix the problem.

Sadly all the comments about atrocious Synology Support appear to be true ; all you can do is raise a Service Ticket, and Synology may or may not get back to you - in my case NOT.+++

After a week of back and forth with the nice guy from Synology Support, and after four separate drives were reported as failures, Synology decided to RMA the system and replace it with a new one.

: I already own 10 Surveillance Station licenses, AND Synology support told me that if I simply move my existing DS415+ drives to the

Synology support was 100% correct in what they told me

+++Synology Support got in touch via email after 5 days offering to replace failed New NAS with Refurbished NAS.

Out of the box the L2TP VPN did not work on this specific model but Synology support fixed it

Synology support was unwilling to meaningfully help

Synology support was unwilling to meaningfully help