User interface is easy to use, ease to set up for the first time, the interface if similar to Synology DSM.I have not tried the tech support yet.

We’re past tech support and return time.•••Just doesn’t work•••WASTE OF $200.00

I had some difficulty finding a tech support number, but was able to reach tech support eventually

because although this router comes with unlimited tech support , you have to basically submit a ticket via email to troubleshoot and that can be a painful experience should you run into any problems.

overpriced and not that goodset up is complexrequired firmware upgrade and 2 iterations of tech support to get decent coverage in my househad a much better and faster system with a low end router and simple range extender

This router is both the Swiss Army knife of routers, AND they maintain automatic daily firmware / software updages & upgrades, AND their tech support is PHENOMENAL

Exacerbated by the fact that their tech support line listed in the Quick Start manual (which was way too skimpy) is...disconnected

I guess I will just use the AT&T provided gateway as I am convinced after trying just about everything out there that a good, stable router with good tech support doesn't exist or at least I haven't found it yet.

I purchased this router with my customary trepidation about endless hours on tech support both with my internet service provider and Synology itself

Tech support is super responsive even though they didn't solve the problem.

Another thing that was touted was the "Awesome" tech support

Tech support is super responsive even though they didn't solve the problem.

I basically told the tech support person everything that was going on and all of the troubleshooting steps I had went through before contacting them and his replies were slow and all he did was waste time by asking me things I had already made clear and had already done earlier in the conversation

Being this was the second unit to drop LAN connections and being that the tech support experience was terrible I am changing my initial review rating of 4 stars to one and I can no longer recommend this product.

and I was informed by synology that they would provide tech support for the life of the product.

I expect a router that will be more stable and at least get some decent tech support but that just did not happen over a span of owning two of these routers for the last couple of months

One minor tech support question was answered quickly and efficiently.

After two weeks working with their tech support and engineers, I am told that the “VPN Plus Server will disable Cut Through Forwarding and reduce performance”, that’s how they develop software by cutting down performance in order to support their apps.

Cant get smart tv’s to work