• Reviews around tech support (3.70 of 5)

    Synology Router (RT1900ac)

    • I spent couple of weeks with tech support, nothing got resolved.
    • There need to be a tech support line to communicate with a specialist
    • tech support is a joke
    • Tech support decent, but not amazing... wanted me to try a bunch of troubleshooting steps.
    • I emailed tech support just a bit
    • Tech support is the worst.
    • The "tech support" offered by Synology is shameful and they have done nothing to address the issue (they just keep telling me to turn off the wifi and turn it back on)
    • Tech support is the worst.
    • I've tried to resolve the issues with tech support, but their solutions work for a short time before WiFi starts becoming unreliable again
    • I called tech support and they told he they had some problems with their wireless transmitter
    • Tech support decent, but not amazing... wanted me to try a bunch of troubleshooting steps.
    • tech support is a joke
    • Not sure if this router is bad or if, as tech support suggests, some newly installed router or device in my local area may be interfering