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Another thing that was touted was the "Awesome" tech support
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User interface is easy to use, ease to set up for the first time, the interface if similar to Synology DSM.I have not tried the tech support yet.
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One minor tech support question was answered quickly and efficiently.
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We’re past tech support and return time.•••Just doesn’t work•••WASTE OF $200.00
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Exacerbated by the fact that their tech support line listed in the Quick Start manual (which was way too skimpy) is...disconnected
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overpriced and not that goodset up is complexrequired firmware upgrade and 2 iterations of tech support to get decent coverage in my househad a much better and faster system with a low end router and simple range extender
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Tech support is super responsive even though they didn't solve the problem.
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because although this router comes with unlimited tech support , you have to basically submit a ticket via email to troubleshoot and that can be a painful experience should you run into any problems.
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I basically told the tech support person everything that was going on and all of the troubleshooting steps I had went through before contacting them and his replies were slow and all he did was waste time by asking me things I had already made clear and had already done earlier in the conversation
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Being this was the second unit to drop LAN connections and being that the tech support experience was terrible I am changing my initial review rating of 4 stars to one and I can no longer recommend this product.
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Tech support is super responsive even though they didn't solve the problem.
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I guess I will just use the AT&T provided gateway as I am convinced after trying just about everything out there that a good, stable router with good tech support doesn't exist or at least I haven't found it yet.
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I expect a router that will be more stable and at least get some decent tech support but that just did not happen over a span of owning two of these routers for the last couple of months
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I purchased this router with my customary trepidation about endless hours on tech support both with my internet service provider and Synology itself
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I had some difficulty finding a tech support number, but was able to reach tech support eventually
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After two weeks working with their tech support and engineers, I am told that the “VPN Plus Server will disable Cut Through Forwarding and reduce performance”, that’s how they develop software by cutting down performance in order to support their apps.
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This router is both the Swiss Army knife of routers, AND they maintain automatic daily firmware / software updages & upgrades, AND their tech support is PHENOMENAL
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and I was informed by synology that they would provide tech support for the life of the product.
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Cant get smart tv’s to work