The nice part if you do run into a problem there is great tech support available

A tech support supervisor tried to tell me that this was a brand new issue that just started happening in the last two weeks, but that was clearly a lie as this issue is a change that is built into the firmware that was released in April (8 months ago)

I don't speak whatever language was being used by their tech support reps and every time I tried to call, I was either hung up on or put on holds lasting over 20 minutes before I gave up.

Received awesome tech support using livechat when needed assistance setting up new router

Now after hours and hours of awful tech support and refusal to replace my router I've finally been allowed an

if you want to call and fight with tech support, then ship it back while you wait on them to send you a refurb unit as a replacement, but for me I'd

Added two stars due to competent and attentive help from tech support.

a tech support organization actually solve a problem beyond just replacing the product

Properly written instructions with good tech support is a must for me

I have emailed the manufacturer for tech support and my emails have gone unanswered

so I called tech support and was assured a replacement would be shipped out

Beta firmware provided by tech support seems to have cleared the issue.

I called up tech support, which was

I was on chat with tech support and the best they could offer me was a forum with a fairly complicated (for my level) software forced update

We recently started having major problems with it but because of good tech support from TP Link that eventually solved the problem I'm still giving the router 4 stars

Tech support then had me re-boot the unit

Tech Support made the beta patch available to me, problem solved

Contacted the tech support and they sent me a link to the update

The instructions need to assist buyers to the tech support website more clearly for fine tuning the router.

Tech support had me upgrade the firmware and it seems to be working

Contacted tech support 4 times

the tech support is no help because I'm hearing impaired and some foreign guy talking fast is no help

What really prompted me to write this review though was their tech support - when I had an issue with a firmware update freezing the

Tech support has no answers

I just need to switch back to Charter high speed to take advantage, AT&T sucks for internet.

Great value router, definitely the cheapest A/C router with gigabit connections

I have had This Wi-Fi Router since January 24 2017 and it work’s great

I just need to switch back to Charter high speed to take advantage, AT&T sucks for internet.