tech support is all about trying to sell you something & is no help at all

Tech support is a joke.

I spent over an hour on the phone with tech support yesterday and did a firmware upgrade which solved the problem for 24 hours

Tech support blames the wires, (which work fine with the old router).

I've gone thru 3 of them since purchasing the first and their tech support is horrible

The tech support rep had me upgrade the routers firmware, which did not solve the problem

Yet, when some have taken the units into tech support, the verdict is "nothing is wrong."

We are returning TL as did not generate the kind of network levels that P1 does and also due to the response from their tech support, which is very good, as it took them no time to address our original negative review and provide support

I have an email in to tech support, but judging by other

I don't understand why tech support could not issue the RMA and order the new unit on the day I talked to them (on the 7th).

Over a month ago, I started losing connection and getting extremely low speeds (~ 10MBPS) After about 3 days of trying to contact tech support, I managed to get ahold of a human being from China which wasn't very helpful either

Multiple resets, tech support adjusting settings etc.

Hopefully I can put this migraine of a situation behind me and will cross my fingers the next time I need to contact customer or tech support from this company in the hope that things will have gotten better, cause next time will be the last time if they haven't.****Update*****Just got an email from TP-Link.

The first time I called tech support, I got someone who spoke English and subsequent calls were routed to China(I think).

I went through tech support a week ago and they found it was faulty and eligible for a new unit.

If your time is worth nearly nothing to be on tech support for hours, multiple times, then no worries either.

Tech support's solution is for me to just plug my drive in the USB 2 port and move on.

It is cheap quality with bad tech support.

Talking with tech support my service provider said my modem and their hardware were synced up

Finally, I give TP-Link tech support one star for its poor performance.

Tech support then advised me to use access control's whitelist instead.

but when I called their tech support he told me there is a choice, either 4.2 or 5 not both.

I've gone thru 3 of them since purchasing the first and their tech support is horrible

Tech support blames the wires, (which work fine with the old router).

Had I realized that I would not have called tech support

Tech support is a joke.

Well after 45 minute of there tech support and no help and same questions over and over and me with same

I asked to speak to USA tech support and was told I'd receive a call within 24 hours

But the tech "support" did not speak English

Tech support advised me to use whatappears to be a canadian firmware (I'm in US)

TP-Link's tech support has left a lot to be desired, very slow to respond and not super helpful

Tech support was no help at all

I called tech support for several issues, poor connectivity on one of the bands, software setup is far from user friendly, and the app is THE WORST!!!

I am not truly tech savvy and had to call tech support for a little

I just wasn't happy with the service I was given from tech support or really lack of service.

On April 28, I contacted the tech support folks about the issues with this router

I spoke to their tech support, they made me do the firmware upgrade on it

n’t support win10 and was our problem

I replaced a two year old router by a leading brand name (C) because it was too weak to service my modest size home

One of the best features is turning off the LED’s at night!

This router replaced a 5 year old Netgear that wasn’t able to provide enough G’s for two iPads steaming at the same time

n’t support win10 and was our problem