PROSGood and simple UI with available advanced features and screens if neededEasy inital setupCan be managed from anywhere through the TPLink Tether app for iPhone and AndroidGood tech support available 24x7 on chat sessions, no need to call in and have long waits

Tech support is terrible.

Tech support was laughable at what they were suggesting.

Tech support was definitely a chore, and while they're replacing the unit for free, they're charging me for shipping

I am not a tech, however I believe TP-Link if an excellent company, makes good products, good tech support, and I have a lot of their Wi-Fi units (and told a lot of friends who are happy)

I am not a tech, however I believe TP-Link if an excellent company, makes good products, good tech support, and I have a lot of their Wi-Fi units (and told a lot of friends who are happy)

Then a shift change happens at the tech support group and I get a new tech who says unplug the Ethernet cable and plug it directly into your computer's Ethernet port, which I do and suddenly my desktop is screaming on the internet at 700Mbs down and up (tested)

Tech support is AWFUL!

so I resorted to calling tech support

Tech support totaly

ha ha ha.....also Amazon tech support is a joke with abosulte incomptent people wasting people's time.

called tech support after 2 1/2 hours on the phone they said it was not there problem

So now I need to decide, do I call tech support for another 4 days of poor service and the run around or do try to get a full refund from Amazon and find another router.

The downside is that the parental controls are super limited and the tech support is abysmal

Tech support was not helpful after telling them about the issue, they said they had to sent the information to the Design team and they would get back to me

AND now their tech support has not communicated in over a week.

Tech Support has been responsive but ultimately unhelpful

First the good news - tech support was good, but

The tech support was useless

First the good news - tech support was good, but

After the second attempt to fix the problem with tech support they agreed to replace the unit.

I will call their tech support to see if they recommend any specific configs for the device although disabling technologies is and will not be an answer to my solution

After waiting many minutes on the phone for Tech Support, I hung up, closed the app, and was going to attempt again.

The tech support was useless

I spend several hours with tech support and they reached the same conclusion.

Tech support responds to emails at night, but they only have questions for me and no suggestions other than to reset to defaults and start over, which I did

I called tech support and Roselle had me try several things and nothing we tried could get the router to stop connecting and un-connecting within a minute of each other

I spent over an hour on tech-support troubleshooting this and they had no idea how to make it work

The downside is that the parental controls are super limited and the tech support is abysmal

Have not needed tech support, so no rating there.

Great product and GREAT company with EXCELLENT tech support.

I really wanted to like this router, but it fails to connect to my modem, and the tech support to try and diagnose the problem is woeful

The basic install was very quick, the more complex part was straight forward, and while the tech support is supposed to be very

This is the bigest POS I have ever baught, and their tech support is non existant

I have not had to use tech support because of the easy set up and user interface.

Tech support is AWFUL!

I reached out to tech support and they are having me try some different things to get the router working.

Had one question about changing the subnet address, emailed tech support and received a reply email within 24 hours with a detailed answer

Tech support was definitely a chore, and while they're replacing the unit for free, they're charging me for shipping

Tech support could barely speak or understand English.

Tech support was laughable at what they were suggesting.

I had really good experience with Tp LinkEdit: tried to call tech support and was told the device is fine

I then contacted their tech support again, hoping for a brighter tech, but alas it was not to be

Tech support is terrible.

Tech support sent me a update file to fix the issue but it was no help at all Do Not Buy unless all of your devices are Wifi 6 capable

Next step was to call tech support

Tech support told me they don't work with Voice over IP and never have,

Once I got the router up and running it is a fantastic product, only 4 stars, because tech support was not very much help with questions asked in set up and trouble shooting

I had a very hard time setting up this router due to extremely poor tech support

I did not work with Tech Support very

I can't rate tech support because I have yet to need it.

Their tech support was awesome and were quick to assist and find out why the speeds were not up to expectations.

So I go to tech support which by the way is only currently open 4pm to 8am PST due to the pandemic and only available in chat form,

I didn’t rate tech support because I

Contacted tech support who suggested to flash install new firmware, its working like a charm.

I am not interested in working with tech support as I have seen many reviews on their support taking long to deal with, not wanting to replace the product

Tech support told me they don't work with Voice over IP and never have,

Forget tech support as you need to write to them and then wait for a response

n’t had a complain yet

I also lost about 100mb/s on my wired internet connection to my PC.

I had issues this router, internet speed dropped at 300 MBit/s

woe be to you if your tv refuses to connect...there u r, paying for netfliks or watever...but password u enter, the router insists is wrong

n’t had a complain yet