I called tech support, and after an hour and a half the tech gave up, tools me to monitor it and call back if it didn't fix itself.

This is not my opinion, it is what Trend Net Tech Support told me when I called after wasting 2 hours on this junk.

I most certainly can understand wanting to see if you can fix the problem but the problem was not going to be fixed using whatever ideas tech support had

Trendnet is a good company and has the tech support needed

Also, the tech support guy was awesome at helping me with installation.

After 12+ hours trying to set it up and 4 hours with tech support I gave up and returned it

Tech support is stumped

The worst part I contacted their tech support multiple e mails and not heard back from them

I contacted Trendnet Tech support (Case # TR8401875) and started the process of getting assistance when the tech asked permission to go into my computer, which i granted.

Tech support is great but hardware is a huge two thumbs down!

Tried troubleshooting the problem with their tech support and it didn't solve the issue.

Tech support made good initial suggestions - upgrade the firmware, reinitialize the router - but I had done that the minute I got the router, so there was no help there.

Needed to call tech support to install but all in all a good experience.

I worked with Tech-Support and we did standard resolution steps to no avail

At first I thought the problem was my Internet connection but after numerous calls to my ISP's tech support, they are always able to communicate with their main devices in the house and only items behind my TrendNet is affected

So I attempted to call there tech support

The issues started when I called tech support

In my experience with tech support, certain hours were hopeless to talk to them and unless you enjoyed the waiting music, hang up and wait one or two hours before calling again

Offshore tech support staff had terrible phone lines and could barely speak English.

The part that bothered me most was when i contacted tech support and the hardware version was about 5 years old on an item i just purchased.

I have had nothing but problems w this router and spent hours upon hours w tech support on multiple occasions

Called for Tech Support, and was told it was discontinued in February of 2017.

My experience was that their tech support is decent, but their product was a massive disappointment.

Upgraded to newest firmware and talked to tech support, while nice, was useless

If not resolved by their tech support in a day or so, I'm returning this and buying something else.

I reinstalled the firmware, restored to factory settings, scanned for the best channels and set those manually, and their tech support provided a specific set of channels to stick with

Their tech support offered to replace the unit, but I opted to replace it through Amazon

Tried to get help from tech support

From a call to tech support I learned that all v.1 units are covered by a warranty for one year from date of purchase, and the specs of

I called tech support and was pleased with the service.

Tech support is uselessAmazon is great with returns!

I didn't need to call for tech support, and I got the unit connected quickly after one false start

The box says that there is 24/7 tech support and a 3 year warranty

Tech Support THOUGHT the latest firmware MIGHT fix it, but could not be sure; and of course I would not be able to return it then.

I emailed their tech support and they immediately said to return it, which I plan to do

Called regular hours tech support and they determined that the unit had indeed quit working after 3 days.

(tech support was available and professional) and they recommended, among other things, re-flashing the firmware; and if that didn't fix it, then I may have gotten a defective unit.

Tech support is stumped

If they printed it on the label TECH support would not have been needed

Repeated calls to tech support never fixed the problem, and I finally gave up

Tech support recommended not changing the router default username and password.

It automatically switches from 5 ghz to 2 ghz and increased internet drop, buffering issues, I've updated, reset, logged in remotely and changed the channel, multiple over 2 hour long hourly calls over 10 times w tech support

Called after hour tech support & they were clueless

It has all kinds of "advanced user" settings that I won't be able to use until/if I do call for tech support, but I can't imagine that I will have to as it is working just fine using the "typical" settings

this is getting very annoying and i am going to talk to tech support or request a refund if this issue is not solved my previous router did not do this

Don't waste your money or time with anything from TRENDnet if you expect help or tech support.

I am even more disappointed in the "tech support" as I can not create an account on the TrendNet site and there is no other option given on the website to contact the company short of showing up on their doorstep 2,000 miles away.

Password on device and sticker not recognized need tech support to acsess

TECH support is outstanding

I then spent almost NINE hours on the phone with clueless tech support reps who had me trying the same things over and over and over

range covers my house, from the basement ( 4,000 sq ft ) easy to reach TECH support, if you have a phone to call with *CONs: If the installation wizard works for you I would think it is a breeze, but I was not lucky

My work computer drops connection several times per day even after I spoke to tech support and changed settings that they recommended

TRENDNet`s manager was supposed to call me back a predetermined time (three separate attempts to try to get contact) but chose a random time when I was unavailable (I even told tech support the time zone, and to make it easier, I said 12 hours from now or 24 hours from now)

I sent an email to tech support, asking a general question about the USB ports and their compatibility with external hard drives and flash drives

Initial set up was not seamless as I needed to reach out to tech support to finally get the unit up and running

But setting the schedules needed were next to impossible t after over two hours of trying, and I'm not exactly a novice

n’t work at all now.

Pros: Gig-E ports, compact, light, cool

Average throughput right now is 1MB/s, although it has operated as fast as 10MB/s at times.

Variance (sudden transient dips in signal strength) were especially troublesome while streaming audio/video signals through media devices and “smart” TV’s.

We have two iPhones, two iPads, two laptops, one desktop, a Surface Pro4, smart TV’s and smart thermostat

As of today I have the following WiFi-enabled devices at home: 2 Smart TV’s; 5 Smartphones; 3 wireless tablets; 3 laptops; a graphics desktop computer; 3 wireless TiVo’s; 5 wireless printers; a WiFi garage door opener; a WiFi thermostat; two types of video security systems plus a WiFi enabled perimeter alarm system; a WiFi multi-room audio system; 3 digital cameras that utilize WiFi, 2 Harmony WiFi remote control systems and yes even more.

But setting the schedules needed were next to impossible t after over two hours of trying, and I'm not exactly a novice

n’t work at all now.