The inevitable question will come up...do I have to mount it on the ceiling/wall

Photo shows five units in 1 pack and the question clarified the the number but only one router ships per packs - very deceptive.

They just started ignoring my question because the first line support person couldn't understand it

A bare q-tip or stiff cable tie seems to do the trick for a lot of people apparently

One of them tried and did essentially the same thing as I, and no luck

I'm so happy to finally have a commercial-grade Wi-Fi system that's as solid and reliable as I want it to be.

I have a couple laptops that only support B/G/N that still had issues, but replaced the wifi in them with USB 802.11ac cards and they also work fantastically now