Arm rest are better than I thought with adjustable features

The rocking tension knob/roller is a nice feature - really lets you rock at the perfect resistance for your body weightRecliner

the one thing i don't like is that the arms wobble alot and there is not a locking mechanism for the twisting feature of the arms like all the other settings for the chair

thing.-The back-reclining is a nice feature as well.- Pretty comfortable overall.-Comes with a lumbar and headrest pillow that are removable

Speaking of customized seating, this chair does offer an array of nice features such as extending or retracting the armrests and re-positioning them to your tastes.

Unfortunately, my chair did not come with the strap for the lumbar support cushion, which kind of bummed out as that's one of my favorite features of the chair

Good features and 90% assembled

After watching and reading mixed reviews from other reviewers such as those from youtube as well as from amazon (of course), I decided to take the plunge and shell out the $400+ chair

there is a knob to control the tension as you lean back so it can be as loose or as tight as you want