The Lumbar support has no strap just sits there.

The two complaints I have are the lumbar support and the color

Comes with a solid aluminum metal base, neck pillow and lumbar support pillow

Lower lumbar support is as good as you can ask for.

I don’t use the lumbar support as much but the neck pillow and just how comfortable this chair is

The two complaints I have are the lumbar support and the color

Unfortunately, my chair did not come with the strap for the lumbar support cushion, which kind of bummed out as that's one of my favorite features of the chair

The lumbar support is useless, it just makes you feel like you are going to slide out of the chair.

The lumbar support is useless, it just makes you feel like you are going to slide out of the chair.

After watching and reading mixed reviews from other reviewers such as those from youtube as well as from amazon (of course), I decided to take the plunge and shell out the $400+ chair

there is a knob to control the tension as you lean back so it can be as loose or as tight as you want