The tech support wasn't sufficient, and the seller is giving me the run around

Tech support refused to look at my router settings just told me it wasn't their problem and to call

I called back on day 3 and tech support was not only useless, but not nice

Level 2 tech support did a complete uninstall (taking control of my system remotely) of the app, then reinstalled it, and assured me that if I ran the backup routine again that it would work.

I asked tech support about that one too, and they said they would "put it in the suggestion

After numerous calls to tech support and hours of

I called tech support and they couldn't figure it out - they promised me a higher level call the next day

So before you buy this device, make sure you have some Technical background( I am a tech too) and the free tech support is only for the first 30 days, after that it is going to cost you to use something you had bought for the long haul..

I had trouble setting this up but Western Digital tech support washelpful.

I have had numerous email exchanges with WD Tech support, I've reconfigured the app and this device several times, but IT JUST DOESN"T WORK.As a NAS it works great

WD tech support people that I dealt with had problems with the English language and were not technically competent.

Round two with tech support and they say the problem is with my wireless modem/router

My low opinion of the drive comes from terrible documentation and tech support from Western Digital

I had to reset the device 4 times as per tech support information

Fortunately I have provided tech support in past

Advise from WD tech support was essentially not to worry about it and use the web based dashboard instead.2)

I spent a few hours (on two separate days) working with their tech support folks but the darn thing never worked right.

Called the Tech support for WD

Their tech support was unable to resolve the issue and so suggested replacing the drive under warranty, which I did.

but WD tech support was great

Wd tech support wasnt very helpful and directed me to return the unit back to amazon.

The replacement worked but with issues interacting with the WD site due to the first unit already being "registered" that were not resolved by WD tech support.

Their tech support was unable to resolve the issue and so suggested replacing the drive under warranty, which I did.

I even called THEIR tech support and they couldn't get it together either.

I called tech support again, and they just said it is not available in that firmware version.

Western Digital tech support is actually pretty good

Western Digital tech support is actually pretty good

I then received a questionnaire about how great their tech support was

SONOS tech support tried to help but the problem seemed to be on the hardware side

My low opinion of the drive comes from terrible documentation and tech support from Western Digital

Neither Amazon nor Western Digital tech support could figure out what was wrong, it appeared to install correctly.

Note: tech support is available conveniently during your work hours

Tech support was awesonme during initial set up.

The tech support guy spent considerable time on the phone even after diagnosing and testing my system after it was working

After hours of emailing and finally phone calls with tech support, I reformatted it, deleting my old backups, and finally got it online again

I had to call tech support back

After 2 hours with tech support no one could get this drive to show up on my network

Like other tech support based companies, the csr had no idea what I was talking about.

The tech support seems to be familiar about the issue when I call

Don't know if this is a windows issue or WD issue, but regardless, the access to the drive is intermittent on my computers with windows 10, so if you have windows 10, I would think twice before buying this drive or you will spend many frustrating hours on the phone with tech support and still not have full functionality of your drive - it only works intermittently.

Lots of issues similar to these on the tech support site, with no useful resolution

It took a little while and some excellent assistance from the WD tech support to get my My Cloud working and available to some family users, but once I got that worked out and learned how to add Shares and Users as well as restrict access to various Shares, all has been working very well.

It says Disk Fault and the tech support confirmed the disk is bad and is willing to get me a new one if I send back the old one.

I called back on day 3 and tech support was not only useless, but not nice

Update 3/29/17Although way past warranty, after many long sessions with tech support, WD granted me a new drive, and so far, it has been performing flawlessly

The "Tech Support" folks mean well I'm sure, but I didn't make any progressuntil WD's "Advanced Support" got back to me

Tech support refused to look at my router settings just told me it wasn't their problem and to call

I called tech support twice and call my ISP tech support twice.

Since then I have talk to tech support 4 times (3 times with level 2 support) and they cannot get it to work

WD tech support was unable to fix the problem and promised a call back within an hour

It now has a permanent yellow/white light, spent hours trouble shooting and did more with WD tech support

Eventually after I was able to google a customer support phone number I got through and the tech support specialist who blatantly and rudely argued with me, he was very horrible to deal with as he would not honor the S/N on the device and told me I had to plug it in and find the information of which I was unable to do

Called tech support they blamed it on my AT&T router

Tech support is challenging to reach and non-responsive if you do

Im having the same problem with where to put the password for the network I called Western Digital and spoke to tech support

Tech support was totally useless and when they finally answered, after being on hold for hours told me the unit was more than 30 days old and would hang up on me.

If you're needing a bit more storage or are getting for someone else this will fill the need without a call to tech support.

I did get through to their Tech Support Dept pretty easily, and the guy was able to figure out quickly what the problem was

Goodbye 5 years worth of photos, thanks for the awesome tech support WD.

I should not have to call their tech support and wait on the phone to get a product to do what it is being marketed to do

I would have probably kept this HD and used it locally (no cloud) but the lack of tech support from WD made me rethink that as I would rather not have a useless brick with no support

I mean, a new Drive out of the Box had taken me more than 1 hr with WD TEch support just to freaking setup for the first time, what kind of crappy product is this

I have phoned their tech support a few times, but the support personnel are snarky, and that's on their good days

(Also note that the tech support person I spoke with first said they were having problems with their Cloud site and their My Cloud devices, that they had no clear timeline as when it would work again)

WD Tech support told me to return the product because it was defective ( LED was keep blinking and never turned to blue).Then bought 3TB my cloud and also returnedThen bought 6TB my cloud again and also ended up returning for the same

Tech support was totally useless and when they finally answered, after being on hold for hours told me the unit was more than 30 days old and would hang up on me.

Called tech support they blamed it on my AT&T router

Once set up tech support wouldn't help me get this on my smart Samsung tvs

WD tech support was unable to fix the problem and promised a call back within an hour

First time I needed Tech Support to resolve a setup issue.

https://community.wd.com/t/problems-with-amazon-s3-jobs/98277/11 ) ( lots of them!

Slow as s***!!If you want to watch a movie on a remote loptop it takes for ever to down load and most of the time you get an error!!

The culprit may have been a hangup on a 0 KB file(s)

WD is basically saying u are not good enough to have the newest software bcoz u bought the cheapest product, thank u WD.

on the negative side, the data transfer speed (I/O) is not great.

https://community.wd.com/t/problems-with-amazon-s3-jobs/98277/11 ) ( lots of them!