After multiple calls with tech support they tell me to reset it and wait 30 minutes

There's an online forum for tech support

Tech support offered to ship a new one which will take 7

I verified all this with WD Tech Support they said "This Is By Design"

First con: the thing comes with almost nothing in the way of instructionsSecond con: once you hunt down the on line guidance, you have to know a lot to get it to actually workThird con: if you need help, don't bother emailing tech support

I (with tech support) could not get TimeMachine to run on the second computer, but I can get the sync feature to work,

Had to email tech support to find out how to stream my videos onto the smart tv

So I've used this thing for maybe 6-8 months now (I had it for a while and didn't set it up).I did NOT use the tech support, and hardly used the website at all save to download the software

This one gives you almost no control over setting up static IP’s, or using it as anything other than a backup (which it has to remain connected to the internet to even use.