I'll let their tech support article from their own site on the topic speak for itself

Tech support is incompetent, even telling me a full back up was not possible on a network drive.

Tech support is awesome - they very patiently explained to me the different RAID and JBOD configurations.

if you get to this to work stable for a week you should play the power ball.not to mention the WD tech support are a bunck of out source indians who have a poor command of english and just cut and paste pages out of the user manual for tech supportbuy a qnap and save the hair on your head

Tech Support was good, the unit was not

Tech support told me that public can utilize all the drive space

Initial setup wasn't very smooth but after getting reset instructions from tech support this is working great

WD tech support is ignoring the issue that these units will not stay online for more than a couple of hours

Tech support is incompetent, even telling me a full back up was not possible on a network drive.

Had to call tech support 3 times, but now it works.

After struggling and unable to find out how to do this on the internet, I called Western Digital tech support

Again, WD tech support is silent

Tech support from Western Digital has been outstanding but my issues remain unresolved.

Only those failed to use patience when following the instructions or didn't take advantage of the tech support; and even those who haven't given the product a chance don't know what they're missing.

Easy online setup I used a 3T toshiba hard drive I had laying around

Copying files to and from the NAS is only about half as fast as copying between PCs, usually about 40MB/s on Windows's speed indicator

Easy online setup I used a 3T toshiba hard drive I had laying around