Submitting a support ticket and logs with WD resulted in them claiming it is user error and my network is to blame even with well documented WD community articles from several users with the same issues

So far, we've had only a few minor issues, but...as typically the case...those could be traced back to user error (forgetting access creds)

I read a couple reviews that said crashed un-expectantly and assumed that it must have been user error

Copying files to and from the NAS is only about half as fast as copying between PCs, usually about 40MB/s on Windows's speed indicator