I don't mind aiming at my device when I use a remote, but I can understand on bluetooth functionality has spoiled people

The brand new out of the box remote would not work in the store either, the sales people could not explain why it was not working properly.

In case people are unsure, this comes with 2 AAA

People complain about having to point it at the Xbox but I haven’t found that to be the case

Some people are complaining about this remote being infrared and therefore has to have line of sight to the Xbox One

If you go over to Xbox.com forums, many people have the same complaint

Just made something quick to satisfy people