After waiting for a week to hear from Yamaha, I returned the unit, requesting a replacement, since I was still a faithful customer and I understood that sometime you get the one that falls between the cracks

Tough luck, customer.

I returned mine via Amazon's wonderful customer service.

Tough luck, customer.

Whatever the reason, I am loyal customer no more

I had been a happy and loyal Yamaha customer for the last 15 years...until now