Samsung Electronics MG11H2020CT Countertop Grill Microwave, ... - 2024 report by Whydis

Samsung Electronics MG11H2020CT Countertop Grill Microwave, 1.1 cu. ft, Black with Mirror Finish

Reviews by Features

Look

(22 reviews)
Buy

(6 reviews)
Size

(18 reviews)
Price

(14 reviews)
Feature

(33 reviews)
Idea

(11 reviews)
Steel

(10 reviews)
Advertise

(9 reviews)
Interior

(16 reviews)
Food

(13 reviews)
Product

(33 reviews)
Unit

(26 reviews)
Thing

(17 reviews)
Star

(9 reviews)
Lack

(6 reviews)
Fan

(9 reviews)
Door

(15 reviews)
Review

(12 reviews)
Experience

(8 reviews)
Proof

(4 reviews)
Noise

(9 reviews)
Ticket numb

(6 reviews)
Phone numb

(2 reviews)
Fuse

(3 reviews)
Piece

(4 reviews)
Video

(2 reviews)

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Recommended :

Reviews around look (5.00 of 5)

  • This was one of the few microwaves that fit into our built on that had a nice looking metallic exterior.
  • This is a powerful and great looking counter top microwave
  • This microwave is attractive looking, but is very flimsy.
  • We really liked this - great sleak look, lots of features for the price.
  • This microwave is very nice looking and fit my counter nicely
  • Read remaining 22 reviews for look

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Reviews around buy (5.00 of 5)

You are reading snippets from reviews of Samsung Electronics MG11H2020CT Countertop Grill Microwave, 1.1 cu. ft, Black with Mirror Finish


Reviews around size (4.66 of 5)

  • Just the right size that would probably fit most size plate/dishes.
  • We have an odd sized spot for the microwave in our kitchen -- the previous owners redid the kitchen and apparently everything is custom size -- makes replacing things adventurous
  • Just the right size, but it has the same door latch mechanism that broke on a previous microwave.
  • Size perfect for small space and roomy enough to meet our needs.
  • The Samsung is just the right size, not too tall, not too deep, really great.
  • Read remaining 18 reviews for size

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Reviews around price (4.58 of 5)

  • To make a long story short after many, many hours on the phone with Samsung and my threatening to notify the Better Business Bureau and place a formal complaint with Samsung Corporate they agreed to refund the purchase price
  • You can't go wrong with a Samsung Countertop Microwave, 1.1 Cubic Feet, Stainless Steel, especially if the price is right.
  • Anyway after more wasted time on the phone Amazon reps refused to refund the original purchase price.
  • This price is much cheaper than Cost*O online
  • They generally make quality products at affordable prices and this microwave is no different.
  • Read remaining 14 reviews for price

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Reviews around feature (4.46 of 5)

  • Nice microwave, love the combination feature, and it works!
  • We are still experimenting with the "instant cook" feature (i.e., preset cook times); it's not working as we thought it would, but again that could be an issue of us not understanding the manual
  • unusual features - compared to my past 36 years of microwaves: grill/toast & rack, pan
  • Second, The keypad is not user friendly and there is no positive feedback that assures that number/feature you pushed was sensed.
  • As long as the microwave works, it's a standard appliance with good features
  • Read remaining 33 reviews for feature

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Reviews around idea (4.45 of 5)

  • This seems like a much better idea for the inside of a microwave than white - much less likely to show every tiny bit of tomato sauce, coffee, and anything else that spills or splatters
  • The grill is a great idea, in concept, but it's worthless
  • Not sure why the industry insists on white interiors as the norm, but the ceramic finish from Samsung seems like a great idea
  • We are still experimenting with the "instant cook" feature (i.e., preset cook times); it's not working as we thought it would, but again that could be an issue of us not understanding the manual
  • I liked the idea of the porcelain paint, easy clean interior
  • Read remaining 11 reviews for idea

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Reviews around steel (4.40 of 5)

  • Sheet metal on back rattles very loud - stainless steel front accepts all
  • this model is advertized as "stainless steel", only the front bezel is stainless steel, the rest of the unit is painted black
  • We are moving to all stainless steel appliances and this fits in just fine
  • you will need to have a nice glass cleaner or some type of stainless steel spray on hand because the shiny front absorbs and holds grease, smudges, and fingerprints really well.
  • Just as pictured in the stainless steel trim with black window
  • Read remaining 10 reviews for steel

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Reviews around advertise (4.33 of 5)

  • Generally works as it should, but model seems underpowered compared to our last unit.
  • It works as advertised, but for the most part, the food grilled is better off grilled or broiled
  • Toasting is not as easy or effective as with the older model
  • We are still experimenting with the "instant cook" feature (i.e., preset cook times); it's not working as we thought it would, but again that could be an issue of us not understanding the manual
  • It works as it should, although I have not tested out the grilling/browning functions just yet, but will soon
  • Read remaining 9 reviews for advertise

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Reviews around interior (3.92 of 5)

  • It is a dark interior which also helps not show splatters.
  • I liked the idea of the porcelain paint, easy clean interior
  • This oven was quite strange: ceramic interior
  • Great Microwave would hightly recommend and the interior makes it very easy to clean.
  • Microwave and Grill all in one!I really like the ceramic interior
  • Read remaining 16 reviews for interior

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Reviews around food (3.70 of 5)

  • The gill function works fine, but doesn't make your food quite as crispy and nice as a regular toaster oven does
  • i was able to shut off the beeping sound for when food is ready, which I never was able to with other units
  • You will be amazed at what this Samsung microwave can do for frozen foods that were really never meant to be nuked.
  • and I usually err on the side of overdoing it, but I have experienced warm food on the outside and ice cold on the inside.
  • When the microwave works, it does a fine job heating food, including pizza.
  • Read remaining 13 reviews for food

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Reviews around product (3.59 of 5)

  • But the door open button breaking after just one month is of course unacceptable, and the difficult to use controls are barely acceptable, so overall this is a terrible product, bad user interface design, cheap mechanical mechanism for the door latch, etc
  • An excellent product that works just the way I expected.
  • This product is Working excellently and I am satisfied with this purchase.
  • I'm surprised; I assumed that a Samsung product would be good
  • Don’t let the name Samsung fool you into believing this will be a reliable product
  • Read remaining 33 reviews for product

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Reviews around unit (3.54 of 5)

  • I refused to sign it telling him the unit was unreliable and therefore worthless to
  • Within 3 months of purchase, the unit worked only intermittently
  • But the unit itself looks great with the dark color inside the oven that looks easy to clean.
  • It is not the quietest unit when it is working and for some reason, the clock keeps going back to 12:00.
  • This unit is garbage and I do not recommend it at all!!!
  • Read remaining 26 reviews for unit

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Reviews around thing (3.40 of 5)

  • Even when spills do occur, there will be a lot less scrubbing and wiping to keep things clean
  • Also, doesn't do that annoying thing where you punch in the number 2, and it auto cooks for 2 minutes
  • Not necessarily a bad thing, however, I think we got a lemon:
  • The most bizarre thing I have ever seen
  • Everything works except the microwave don't heat things
  • Read remaining 17 reviews for thing

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Reviews around star (2.75 of 5)

  • The microwave seems fine at this point, but one star off for the confusing manual.
  • Love love love Sunday's r my big cooking day
  • Toasting is not as easy or effective as with the older model
  • Generally works as it should, but model seems underpowered compared to our last unit.
  • I'm giving this product a tentative 2 star rating
  • Read remaining 9 reviews for star

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Reviews around lack (2.54 of 5)

  • It works as it should, although I have not tested out the grilling/browning functions just yet, but will soon
  • We are still experimenting with the "instant cook" feature (i.e., preset cook times); it's not working as we thought it would, but again that could be an issue of us not understanding the manual
  • Generally works as it should, but model seems underpowered compared to our last unit.
  • We didn't like the lack of rubber feet on the bottom
  • Toasting is not as easy or effective as with the older model
  • Read remaining 6 reviews for lack

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Reviews around fan (2.33 of 5)

  • Would have given 5 stars but fan a little noisy.
  • Fan in back is REALLY loud, entire back panel vibrates and can be adjusted in volume by pressing against back panel.
  • Toasting is not as easy or effective as with the older model
  • The fan is also loud, to the point that I thought something was wrong with it
  • Generally works as it should, but model seems underpowered compared to our last unit.
  • Read remaining 9 reviews for fan

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Reviews around door (1.95 of 5)

  • Door stopped working after 5 months
  • The only ones we need are the door open button (which broke after 1 month), the "add 30 seconds", Start and Stop
  • I purchased this microwave to replace my Panasonic with the famous door latch problem
  • I had this microwave for all of 8 months, and the door latch broke
  • door broke after 3 weeks - getting a replacement was a circus
  • Read remaining 15 reviews for door

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Reviews around review (1.95 of 5)

  • I found the reviews for this microwave to be pretty
  • I chose it because I didn't find any really negative reviews on it and every other brand of microwave seemed to have lots of unhappy owners.
  • It is still too new to give an accurate review.
  • There were a lot of similar bad reviews about the same issues before mine - listen and don't buy!!!
  • Thanks for reading, I hope this review is useful!
  • Read remaining 12 reviews for review

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Reviews around experience (1.69 of 5)

  • Unfortunately, I cannot recommend this product to anyone based on my poor experience; however I can send KUDOS to Amazon for their generous return policy...it is the best, always.
  • and I usually err on the side of overdoing it, but I have experienced warm food on the outside and ice cold on the inside.
  • This began the worst customer service experience I have ever experienced.
  • After the WORST customer experience ever with Samsung (designed to Not help you), I contacted Amazon and they agreed to allow me to ship it back
  • Checking on that business, it's got a terrible customer rating so keeping our fingers crossed that experience goes somewhere good.
  • Read remaining 8 reviews for experience

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Reviews around proof (1.69 of 5)

  • The second microwave broke after two months, and I can pretty much copy and paste the reviews about Samsung Customer Service from other reviewers - it all repeated: two hours on a phone with Samsung representative, sending a proof of purchase because the warranty expired two months before I bought the unit on Amazon, sending me to a service center an hour away so a technician can determine whether it was "a user-induced damage," then only to learn that the repair shop did not receive anything from Samsung, and so forth
  • Love love love Sunday's r my big cooking day
  • The funny part is, Samsung touts this as rust proof
  • So how is it a brand new microwave, with ceramic interior, touted as rust proof, has two rust spots

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Reviews around noise (1.00 of 5)

  • After 4 months of light usage, the microwave started making weird grinding noises and cooking time was way up
  • After just 3 months of light use, this microwave all of a sudden started making really loud noises, may be the fan in the back
  • Plus the microwave made a humming loud noise while operational
  • Ridiculous!Not even talking about loud rattling noise it makes in a normal use, that i had to het used to.
  • It was a great microwave at first but after a year it started making funny noises and then after only 15 months it quit working all together.
  • Read remaining 9 reviews for noise

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Reviews around ticket numb (1.00 of 5)

  • Another rounds of calls, angry exchanges, finally they give me a real ticket number
  • I will not buy a Samsung microwave to replace this one.i am on my 4th ticket number as samsung customer service continues to fail at its basic job of filling out a service ticket or following up on calls.
  • No creating accounts, phone calls, voice mails, ticket number problems, or anything else
  • You guessed it: ECR said the service man must generate a ticket number for new one
  • I called service center, they said they never saw my ticket number
  • Read remaining 6 reviews for ticket numb

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Reviews around phone numb (1.00 of 5)

  • Provide a primary phone number AND a secondary phone number or you can't go to the next step
  • , I got a case number and called the phone number as directed

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Reviews around fuse (1.00 of 5)

  • He says that the "combi" function ALWAYS microwaves at 30% - because the microwave can only draw up to 15 amps and if you ran the microwave and the grill element at full power it would blow fuses.
  • It appeared to have blew a fuse
  • I think it blew a fuse because there was no smoke or strange sounds.

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Reviews around piece (1.00 of 5)

  • One of Samsung’s cheap pieces of garbage.
  • Piece of junk! Died after only nine months!!
  • It burns a hole in the door for heating a piece of pizza; it is not safe to use
  • What a expensive piece of crap!!!

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Reviews around video (1.00 of 5)

  • Your browser does not support HTML5 video.
  • Sent all kinds of info to Samsung including a video demonstrating the problem, description of issue, and copy of receipt

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