Canary Flex Indoor Outdoor HD Security Camera, Weatherproof,... - 2021 report by Whydis

Canary Flex Indoor Outdoor HD Security Camera, Weatherproof, Wire-Free or Plug in, Works with Alexa

Color:White  |  Size:Single  |  Style:Fl...

Reviews by Features

Option

(50 reviews)
Security

(92 reviews)
Design

(51 reviews)
Quality

(119 reviews)
System

(106 reviews)
Video

(99 reviews)
Feature

(213 reviews)
Canary

(147 reviews)
Service

(129 reviews)
Camera

(255 reviews)
Device

(167 reviews)
Activity

(25 reviews)
Business

(39 reviews)
Paperweight

(24 reviews)
Alarm

(37 reviews)
Switch

(20 reviews)
Decision

(24 reviews)
Practice

(19 reviews)
Review

(37 reviews)
Company

(101 reviews)
Phone numb

(14 reviews)
Buyer

(16 reviews)
Guy

(8 reviews)

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Reviews around option (4.63 of 5)

  • Just like you are reading all below, this was a bait n switch and has class action all over it!
  • There are so many better options for home security out there now
  • Even the paid plans were cheaper initially making it a better option on the market than many home security systems
  • This camera system was a great home security option until they decided to bait and switch all of their customers
  • This is a terrible option
  • Read remaining 50 reviews for option

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Reviews around security (4.54 of 5)

  • I love the security that I have with canary at home and away from home .
  • So, I advice you to look elsewhere for another brand of cloud security camera, as now Canary devices are just overpriced simple web cameras, and if you want "all the features", then you can pay their monthly fees.
  • Like most of the cloud security cameras, there is no onboard hard copy recording
  • Still a few GeoFence bugs occationally, but better than having those big expensive clunky security systems.
  • If you want a constant stream of false alarm notifications on your phone OR if you want a security camera that completely misses most action (how did it not see me pulling out of my garage when my car needs to drive COMPLETELY ACROSS THE FIELD OF VIEW?!?!
  • Read remaining 92 reviews for security

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Reviews around design (4.53 of 5)

  • I bought some of the first ones when they rolled them out and they haven’t worked as designed for a single day
  • I also like the industrial design of this camera more than the other cameras
  • Overall, the design is nice and the setup was very easy
  • Love the sleek design and the camera quality is certainly worth the price
  • The sleek design blends in very well with decor and does not look like a video camera
  • Read remaining 51 reviews for design

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Reviews around quality (4.40 of 5)

  • See below• Poor quality for real-time video• Very long loading times for recorded videos• Complicated and frequently changing user interface
  • The quality of the video is crystal clear and the audio is great.
  • Daytime and nighttime video recording have been great quality
  • Good video quality, quality construction of the cameras.
  • The camera is well made, sturdy, and the quality of video is great.
  • Read remaining 119 reviews for quality

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Reviews around system (4.33 of 5)

  • Not reliable security system at all, just an expensive paperweight now
  • Very disappointed that I wasted this much money on a worthless camera system from Canary.
  • This is by far the best security system I have ever used
  • A little annoying that you have to pay to use the voice feature but nonetheless a good system for the price
  • I cannot in good faith recommend this system to anyone unless you are willing to pay the membership fees for it, which orginally wasn't a requirement and was the premise that it was sold to myself with
  • Read remaining 106 reviews for system

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Reviews around video (4.18 of 5)

  • I love my Canary, live updates and great video quality.
  • Good video quality, quality construction of the cameras.
  • We were able to use the video from Canary to prosecute a corrupt caregiver.
  • The Canary records a decent video, good enough for the police I would think.
  • Canary through its app updates now limits your videos to short little 15 second video clips of any detected motion instead of recording the entire event
  • Read remaining 99 reviews for video

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Reviews around feature (4.01 of 5)

  • Many promises of adding new features to the free service, just to be denied any of the promises unless you subscribe to the monthly service of $9.99 per month per camera.
  • All this went from being free features to paid features, overnight.
  • , Canary has taken away features once free and made them only available to paying customers.
  • A few weeks ago, Canary decided to revoke all of it's previously free features
  • Bought this because it was a great camera with great features.
  • Read remaining 213 reviews for feature

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Reviews around canary (3.86 of 5)

  • So for almost two weeks I had a useless $150 Canary doing nothing at my house
  • The biggest problem with what Canary did is the dishonesty and bait and switch scheme
  • Loved Canary when I bought it years ago and love it even more now.
  • Love the canary all in one and the flex great picture works great for the Lake House
  • Bought the Canary about a year ago after someone broke into my house
  • Read remaining 147 reviews for canary

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Reviews around service (3.69 of 5)

  • What was promised to be free now is a service that Canary charges for
  • What kills it though is the proactively bad customer service
  • I bought this product because of the features for the free service
  • This is the worst possible customer service I have ever seen
  • Canary has been dishonest about the capabilities in its free service tier
  • Read remaining 129 reviews for service

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Reviews around camera (3.51 of 5)

  • the camera wont record a thing so the camera is useless
  • I would recommend this security camera to my friends and family.
  • Since it has changed, the camera has become essentially useless
  • the camera wont record a thing so the camera is useless
  • My $200 camera is now useless I pay for the monthly subscription
  • Read remaining 255 reviews for camera

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Reviews around device (3.46 of 5)

  • I paid a lot more for the same hardware originally and now they have made the device and app useless unless you pay for a membership.
  • This used to be a great device until the bait and switch
  • The device is practically useless without the subscription fees.
  • BAIT AND SWITCHCanary changed their business model and now my device is useless unless I pay $120/month for membership.
  • I use to love this security device, as it is a great concept
  • Read remaining 167 reviews for device

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Reviews around activity (2.46 of 5)

  • But then i went on a trip out of the state and discovered unacceptable activity by my house/dog sitter
  • I love my Canary system and recommend I to people who don’t want to spend a lot of money on a security system and need something portable
  • I can monitor any unusual activity in my home while I'm away
  • We have been able to monitor our home when we have been away and called the local police department when it detected movement when we saw unusually activity.
  • If there is ever trouble or suspicious activity we can sound a siren to scare off any unwelcome intruders.
  • Read remaining 25 reviews for activity

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Reviews around business (2.28 of 5)

  • Throw away $600 worth of cameras and buy a new system, or pay Canary’s “ransom” so these things actually work and record again.
  • That is a poor business practice and terrible customer service.
  • I absolutely love my Canary(s) and I couldn't be happier with the product.
  • This is the worst business practice from a company that I've ever been on the receiving end of.
  • I will not be buying additional Canary cameras, they have lost my business.
  • Read remaining 39 reviews for business

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Reviews around paperweight (2.23 of 5)

  • I have 4 Arlo's on the outside of my house, and a fancy no-use paperweight (to quote another reviewer) inside my house.
  • However, all of its features have been ripped away and it is a very expensive paperweight
  • I love my Canary system and recommend I to people who don’t want to spend a lot of money on a security system and need something portable
  • If they go belly up I will have an expensive paperweight
  • Aside from this, the camera has a pretty sizable lag between event notification, "live" viewing, and the ever changing interface and features make this a less than desirable paperweight at this point
  • Read remaining 24 reviews for paperweight

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Reviews around alarm (2.18 of 5)

  • No more false alarms to the police department as I control when the police gets called..
  • but it's still not recording my motion as well as before
  • just an update scares me as well, as who knows what functionality will taken away next?Sad to say
  • Camera quality is great, the app is great, the alarm is super loud, and it's way smaller than expected
  • just an update scares me as well, as who knows what functionality will taken away next?Sad to say
  • Read remaining 37 reviews for alarm

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Reviews around switch (2.18 of 5)

  • The company has no honor and will rip customers off, lie and bait switch to poor house.
  • Canary pulled a completely unethical bait and switch move on all their former customers by taking all usability from the camera/app unless you pay a membership fee
  • I absolutely love my Canary(s) and I couldn't be happier with the product.
  • n’t work really well for me.)Another beef I have with them is that there is no phone support, only chat or email.
  • Its definitely not a cheap device and now the company is pulling a bait and switch game, I'm very disappointed
  • Read remaining 20 reviews for switch

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Reviews around decision (2.09 of 5)

  • I absolutely love my Canary(s) and I couldn't be happier with the product.
  • Throw away $600 worth of cameras and buy a new system, or pay Canary’s “ransom” so these things actually work and record again.
  • They made a horrible decision to start charging their once loyal customers
  • This company will either go out of business or sale out .. bad decision
  • I love my Canary system and recommend I to people who don’t want to spend a lot of money on a security system and need something portable
  • Read remaining 24 reviews for decision

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Reviews around practice (2.07 of 5)

  • just an update scares me as well, as who knows what functionality will taken away next?Sad to say
  • The app works as it should with about a 5-second delay, granted the internet can be spotty at my work (which is weird because it's a tech incubator)
  • That is a poor business practice and terrible customer service.
  • Canary could be a great product, but extremely shady corporate business practices make this product a hard pass for me
  • Please stay AWAY from this terrible company and their horrible company practices.
  • Read remaining 19 reviews for practice

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Reviews around review (1.92 of 5)

  • I’ve seen a lot of the recent negative reviews due to Canary’s recent change of what’s offered for
  • Canary used to be great when they provided a free 24 hour review of full length videos, allowed videos to be downloaded, recorded while you were home, and recorded at night when you slept
  • I probably got a bum one based on the better reviews on here, but I'm stuck with it.
  • The reason we went with this brand is because of the great reviews they got and the awesome free plan they offered
  • Would love to write a positive review, however, we logged in to the Canary app which stated our 30 day trial had expired
  • Read remaining 37 reviews for review

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Reviews around company (1.91 of 5)

  • The company just played another bait and switch scam with it's customers
  • The company did a "Bait and Switch" on their customers who paid for their cameras.
  • The company that sells this device has breached its promise to its customers.
  • infact, they are showing what a company does that respects their customers.
  • The company has no honor and will rip customers off, lie and bait switch to poor house.
  • Read remaining 101 reviews for company

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Reviews around phone numb (1.80 of 5)

  • I have tried to contact the company about the issues, however the phone number on the help paper work no longer works
  • I was thinking of investing in the smaller cameras but since the free services have been taken away and customer service has no phone number you can call, just a text message, I decided against it.
  • I have tried to contact the company about the issues, however the phone number on the help paper work no longer works
  • They have no phone number to call on their website and say they no longer have phone support.
  • It sudden went offline and tech support is horrible - no phone number so you have to email or text and very limited hours for tech
  • Read remaining 14 reviews for phone numb

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Reviews around buyer (1.33 of 5)

  • They refuse to update the firmware and give the buyers and opportunity to disable the lights or not
  • Canary changed how the products works starting in October of 2017, but new buyers get a working product for a few months, and then they too will lose the functionality of their product unless they pay extra
  • Canary have successfully removed the security and convenience features that enticed many buyers in the beginning
  • They promised buyers a firmware update would provide two way talk, and then added it as an upgrade requiring a paid membership
  • Read remaining 16 reviews for buyer

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Reviews around guy (1.33 of 5)

  • Buy any other camera other than canary, these guys will rip you off for a camera that is not worth more than $50.
  • Also, a bad guy can use a wifi jammer, available for about 5 bucks, to disable your cameras
  • I haven't caught any bad guys yet, and I hope I never do, but I have piece of mind knowing if someone attempts unwanted entry into my home, I will know immediately and will be able to thwart any wrongdoing
  • If the bad guys do find your recorder and steal it, you will always have video saved to each individual camera on the SD cards
  • Unlike dog owners, we have to leave our little guys home to entertain themselves
  • Read remaining 8 reviews for guy

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More about Canary Flex Indoor Outdoor HD Security Camera, Weatherproof, Wire-Free or Plug in, Works with Alexa

  • Color:White  |  Size:Single  |  Style:Flex Canary Flex is the only weatherproof, HD security camera designed for infinite versatility
  • Use inside or out
  • Rain or shine
  • Day or night
  • Wire-free or plugged-in
  • Upright or angled on a wall
  • Whether on the front porch or in the nursery, when Canary Flex detects unexpected activity it sends an alert to your phone
  • Watch live or recorded video at any time, from anywhere
  • Never worry about what happens when you aren’t there-live life in the know.